Can not get rid of iPend

Discussion in 'adware, spyware & hijack cleaning' started by Hoople, May 3, 2004.

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  1. Hoople

    Hoople Guest

    I have been trying to get rid of ClientMan. I have run Spybot and Ad-a-ware to fix things and have used manual methods from Kephyer to remove it. After I remove everthing on rebooting the following registry items reappear.
    Hkey_Users:Default\Software\iPend
    Hkey_Current_User:Software\iPend
    I hear hard disk activity even though nothing is being used. If I open Windows Task Manager and click on End task for Explorer.exe the hard disk activity stops.

    I have run HiJack This and included the log as well as startup list below.

    Any help to remove iPend will graetly be appreciated.

    Thanks
    Hoople

    Logfile of HijackThis v1.97.7
    Scan saved at 9:34:09 PM, on 5/3/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v5.00 (5.00.2614.3500)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\VSSTAT.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\WEBSCANX.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
    C:\WINDOWS\SYSTEM\MDM.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE UTILITIES\FAMONHKW.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE UTILITIES\FADSKMON.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE FIREWALL\CPD.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\CRASH PROTECTOR\CRASHMON.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\CRASH PROTECTOR\CMCP16.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\HIJACK THIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.altavista.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_6_0.DLL
    O2 - BHO: (no name) - {753af0e0-1c2e-11d8-8cdb-00080e9c6689} - C:\WINDOWS\APPLICATION DATA\STNAOALYMGR.DLL
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O2 - BHO: (no name) - {73C53DA0-1E9B-11D8-8CDB-00080E9C6689} - (no file)
    O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\SYSTEM\MSKHHE.DLL
    O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINDOWS\SYSTEM\MSDAIM.DLL
    O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\SYSTEM\MSIBKD.DLL
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_6_0.DLL
    O3 - Toolbar: huttgldrkmk - {753af0e1-1c2e-11d8-8cdb-00080e9c6689} - C:\WINDOWS\APPLICATION DATA\STNAOALYMGR.DLL
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [alogserv] c:\Program Files\McAfee\McAfee Office\McAfee VirusScan\alogserv.exe
    O4 - HKLM\..\Run: [scanregistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [vshwin32exe] c:\Program Files\McAfee\McAfee Office\McAfee VirusScan\VSHWIN32.EXE
    O4 - HKLM\..\Run: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
    O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
    O4 - HKLM\..\Run: [POINTER] C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [taskmonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [mcafee guardian] "C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE" /SU
    O4 - HKLM\..\RunServices: [winmodem] WINMODEM.101\wmexe.exe
    O4 - HKLM\..\RunServices: [mcafeevirusscanservice] c:\Program Files\McAfee\McAfee Office\McAfee VirusScan\AVSYNMGR.EXE
    O4 - HKLM\..\RunServices: [loadpowerprofile] rundll32.exe powrprof.dll,loadcurrentpwrscheme
    O4 - HKCU\..\Run: [msmc] C:\WINDOWS\SYSTEM\msgked.exe
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: Dell Home (HKCU)
    O12 - Plugin for .ali: C:\PROGRA~1\INTERN~1\PLUGINS\NPAlice.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.dellnet.com/
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} (CscClnt Class) - http://central1.clevercontent.com/cccabs/CleverContent.cab
    O16 - DPF: Visual Studio 6 Extensibility Libraries - file://D:\VJ98\VSTUDIO6.CAB
    O16 - DPF: Microsoft WFC Forms Designer - file://D:\VJ98\WFCFORMS.CAB
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.cedarpoint.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (WficaCtl Object) - http://demoroom.citrix.com/nfusemedia/wfica.cab
    O16 - DPF: {1552B1CD-8CB7-4776-B6CB-16EA461928E5} (Cpuid Control) - http://powe45.vwh.net/downloads/upgradefinder.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37767.8465046296
    O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (&Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_5_0.cab
    O16 - DPF: {023A3744-EA13-4C8A-8B23-ABF98974A9F5} (JoyOnPack Control) - http://gunbound.joyon.com/joyonpack.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll


    StartupList report, 5/3/04, 9:38:48 PM
    StartupList version: 1.52
    Started from : C:\PROGRAM FILES\HIJACK THIS\HIJACKTHIS.EXE
    Detected: Windows 98 SE (Win9x 4.10.2222A)
    Detected: Internet Explorer v5.00 (5.00.2614.3500)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\WINMODEM.101\wmexe.exe
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\VSSTAT.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\WEBSCANX.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
    C:\WINDOWS\SYSTEM\MDM.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE UTILITIES\FAMONHKW.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE UTILITIES\FADSKMON.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE OFFICE\MCAFEE FIREWALL\CPD.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\CRASH PROTECTOR\CRASHMON.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\CRASH PROTECTOR\CMCP16.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\HIJACK THIS\HIJACKTHIS.EXE

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    SystemTray = SysTray.Exe
    alogserv = c:\Program Files\McAfee\McAfee Office\McAfee VirusScan\alogserv.exe
    scanregistry = c:\windows\scanregw.exe /autorun
    vshwin32exe = c:\Program Files\McAfee\McAfee Office\McAfee VirusScan\VSHWIN32.EXE
    Machine Debug Manager = C:\WINDOWS\SYSTEM\MDM.EXE
    Tweak UI = RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
    POINTER = C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
    taskmonitor = c:\windows\taskmon.exe
    mcafee guardian = "C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE" /SU

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    winmodem = WINMODEM.101\wmexe.exe
    mcafeevirusscanservice = c:\Program Files\McAfee\McAfee Office\McAfee VirusScan\AVSYNMGR.EXE
    loadpowerprofile = rundll32.exe powrprof.dll,loadcurrentpwrscheme

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    msmc = C:\WINDOWS\SYSTEM\msgked.exe

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 24/4/2004, 12:30:14)

    [Rename]
    NUL=c:\windows\cookies\default@z1.adserver[1].txt
    NUL=c:\windows\cookies\default@bravenet[1].txt
    NUL=c:\windows\cookies\default@atdmt[1].txt
    NUL=c:\windows\cookies\default@as-us.falkag[1].txt
    NUL=c:\windows\cookies\default@mediaplex[1].txt

    --------------------------------------------------

    C:\AUTOEXEC.BAT listing:

    SET BLASTER=A240 I5 D1 T4
    LH C:\WINDOWS\AU30DOS.COM
    PATH C:\PROGRA~1\MICROS~7\OFFICE;%PATH%;C:\PROGRA~1\NETWOR~1\MCAFEE~1
    PATH=C:\BC5\BIN;%PATH%
    SET CLASSPATH=C:\PROGRA~1\CANONC~1\PHOTOD~1\ADOBEC~1

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_6_0.DLL - {02478D38-C3F9-4efb-9B51-7695ECA05670}
    (no name) - C:\WINDOWS\APPLICATION DATA\STNAOALYMGR.DLL - {753af0e0-1c2e-11d8-8cdb-00080e9c6689}
    NavErrRedir Class - (no file) - {5D60FF48-95BE-4956-B4C6-6BB168A70310}
    (no name) - (no file) - {73C53DA0-1E9B-11D8-8CDB-00080E9C6689}
    (no name) - C:\WINDOWS\SYSTEM\MSKHHE.DLL - {0982868C-47F0-4EFB-A664-C7B0B1015808}
    (no name) - C:\WINDOWS\SYSTEM\MSDAIM.DLL - {0BA1C6EB-D062-4E37-9DB5-B07743276324}
    (no name) - C:\WINDOWS\SYSTEM\MSIBKD.DLL - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85}

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
    CODEBASE = http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

    [CscClnt Class]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\CSCCTRL.DLL
    CODEBASE = http://central1.clevercontent.com/cccabs/CleverContent.cab

    [CFForm Runtime]
    InProcServer32 = C:\WINDOWS\SYSTEM\MSJAVA.DLL
    CODEBASE = http://www.cedarpoint.com/CFIDE/classes/CFJava.cab

    [WficaCtl Object]
    InProcServer32 = C:\WINDOWS\SYSTEM\WFICA.OCX
    CODEBASE = http://demoroom.citrix.com/nfusemedia/wfica.cab

    [Cpuid Control]
    InProcServer32 = C:\WINDOWS\CPUID.OCX
    CODEBASE = http://powe45.vwh.net/downloads/upgradefinder.cab

    [Microsoft Office Tools on the Web Control]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\OUTC.DLL
    CODEBASE = http://dgl.microsoft.com/downloads/outc.cab

    [Update Class]
    InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
    CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37767.8465046296

    [&Yahoo! Companion]
    InProcServer32 = C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_6_0.DLL
    CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_5_0.cab

    [JoyOnPack Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\JOYONP~1.OCX
    CODEBASE = http://gunbound.joyon.com/joyonpack.cab

    [YInstStarter Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YINSTHELPER.DLL
    CODEBASE = http://download.yahoo.com/dl/installs/yinst0309.cab

    [YahooYMailTo Class]
    InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YMMAPI.DLL
    CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll

    --------------------------------------------------

    Enumerating ShellServiceObjectDelayLoad items:

    WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL

    --------------------------------------------------
    End of report, 7,087 bytes
    Report generated in 1.220 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,330
    Location:
    Netherlands
    Hi Hoople,

    Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com

    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com

    R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)

    O2 - BHO: (no name) - {753af0e0-1c2e-11d8-8cdb-00080e9c6689} - C:\WINDOWS\APPLICATION DATA\STNAOALYMGR.DLL
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
    O2 - BHO: (no name) - {73C53DA0-1E9B-11D8-8CDB-00080E9C6689} - (no file)
    O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\SYSTEM\MSKHHE.DLL
    O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINDOWS\SYSTEM\MSDAIM.DLL
    O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\SYSTEM\MSIBKD.DLL

    O3 - Toolbar: huttgldrkmk - {753af0e1-1c2e-11d8-8cdb-00080e9c6689} - C:\WINDOWS\APPLICATION DATA\STNAOALYMGR.DLL

    O4 - HKCU\..\Run: [msmc] C:\WINDOWS\SYSTEM\msgked.exe

    O16 - DPF: {0122955E-1FB0-11D2-A238-006097FAEE8B} (CscClnt Class) - http://central1.clevercontent.com/cccabs/CleverContent.cab

    Then reboot into safe mode and delete:
    C:\WINDOWS\SYSTEM\msgked.exe

    Then visit Windows Update. Install all available updates for Windows and IE
    Post a new log when you are done.

    Regards,

    Pieter
     
  3. Hoople

    Hoople Guest

    Pieter
    Wanted to thank you for your help. I followed your instructions and have run Adaware and Spybot and they come up clean; no iPend. Finally after several weeks of trying .
    I still need to update Windows and IE but that will be for another day.
    Thanks again
    Hoople
     
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