Can no longer connect to remote computer through management console

-Windows Server 2003 Standard Edition SP2
-Acronis True Image agent 9.5.8018
-Acronis True Image Echo Enterprise server 9.5.8018
-Acronis True Image management console build 8,018
(installed on Windows XP Pro SP3 workstation)

A few days ago I suddenly lost the ability to connect to a remote
computer using our management console. I had just been in there
the day before performing backup job maintenance. Now when I try
to connect to the remote computer using either the computer name or the IP address I receive the following error:

******************
Username or Password is Incorrect
Specify correct logon information for remote computer. Please contact with system administrator about permissions or remote authorization rules.
******************

I uninstalled the agent from the remote computer and attempted to reinstall it. The only way that I could connect through the management console to was to use the server IP instead of the name. However after the installation completed I am still unable to connect. I've checked the services and they are running.

I am unable to download the latest build of Echo server nor am I able to open a support request because the Acronis website has had technical difficulties for at least two days. When I called customer support I waited on hold for an hour then suddenly became disconnected. My exchange server is not being backed up and I need a resolution ASAP. Thank you.

 

thanks for the prompt response

In case anyone cares, I have resolved the issue on my own. My boss had plugged my 2nd ISCSI SAN network connection into a main LAN switch instead of the redundant SAN switch, which was causing Acronis to not resolve the IP address of the server correctly.