Build 3633 Verify BSOD...

Discussion in 'Acronis True Image Product Line' started by dj9866, Jun 9, 2006.

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  1. dj9866

    dj9866 Registered Member

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    Updated to 3633 on May 30. Everyday, during the wee morning hours, I run two full backups and one differential backup. The differential runs between the two full backup operations. Of the last three days, I have had two BSOD's during the verify operation (haven't copied down any of the BSOD details at this point). Operation ran w/o error on the day between the failures. Chkdsk ran w/o error.

    Is anyone else having a similar problem? Suggestions will be appreciated. Running Win2k full patched. This situation never occurred under the previous build. Am having no problems during normal operation.
     
    Last edited: Jun 9, 2006
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Posts:
    25,885
    Hello dj9866,

    Thank you for choosing Acronis Disk Backup Software.

    Please note that in order to investigate this issue we will need additional information. Did the BSOD appears each time you try to validate the image archive? When exactly you run the validation process: after each image creation (full, differential, full) or another way? Did you validate image archive manually (starting the "Validate Backup Archive" wizard) or you use "Validate backup archive upon operation completion" option?

    Please also collect the log file from Acronis True Image 9.0 Home that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
  3. dj9866

    dj9866 Registered Member

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    As a follow-up to the initial posting. Through the event log, I saw that Windows Defender was kicking off at the same time as the string of backups in TI. Since rescheduling Windows Defender to run at a different time, I have not had a failure.
     
  4. Xpilot

    Xpilot Registered Member

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    Don't forget the Windows Defender is still in beta. Although it is called Beta 2 it still has many problems. It will help all concerned if as well as reporting it here where Acronis will see it you could also post to one of the Windows Defender groups that are monitored by Microsoft. A suitable one would be -Microsoft.private.secuity.spyware.announcements.
    FWIW I had Defender installed as a trial and got fed up with the poor updating and the numerous Windows system restore points that it generated each day at a whim. So I am going to wait for an improved release of Defender.

    Xpilot
     
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