Buggy trial version ? Can't update - Asked for username / password

Discussion in 'ESET NOD32 Antivirus' started by Aoao, Mar 10, 2009.

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  1. Aoao

    Aoao Registered Member

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    Hi,

    It seems that there's still a problem with the trial version.
    In the last few days, I tried to update my trial version of nod32 v4 but each time the update fails : I should enter a username and a password (I still have 20 days...). Most of the time, files are being loaded, it stops and a box pops up asking for UN and PW.

    I tried everything and read previous posts.
    I uninstalled and reinstalled the trial version, cleaned hidden folders or even remaining reg entries.
    Even after a fresh OS install, the problem persists (note that it works with the previous nod32 v3).

    I guess that the problem comes from eset's servers. Any idea ?
     
  2. NOD32 user

    NOD32 user Registered Member

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    Hi Aoao,

    None of my prospective clients have reported this issue to me recently when trialling EAV/ESS - what operating system are you running, what other software do you have installed & how many times have you actually tried the 30 day trial successfully?

    Cheers :)
     
  3. Aoao

    Aoao Registered Member

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    Hi,

    Thanks for your help !
    To answer your questions :
    -I'm using Windows Vista x64
    -I was previously using a free antivirus software, then I tried Kaspersky (but I didn't like it) so I switched to Nod32. I tried Nod32 v3 but I saw 2 days later that v4 was out. As I said, the only problem with this new version was the impossibilty to update it. I read several posts and Eset's faq and applied their solutions. It didn't work so I formatted my HDD (because I wanted to for some other reasons and also to exclude any compatibility issue with a previous antivirus software). And then, the problem persisted...
     
  4. Dracula87

    Dracula87 Registered Member

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    Hi! Here's the idea:

    1) Uninstall ESET v4
    2) Reboot
    3) Delete all ESET folders (in vista the should be here):
    * C:\Program Files\ESET
    * C:\Users\.....\Application Data (hidden folder)\ESET
    * C:\ProgramData (hidden folder)\ESET
    4) Reboot
    5) Install ESET v4

    Cheers :)
     
  5. Aoao

    Aoao Registered Member

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    Hi Dracula,

    That's exactly what I've done previously, following the tips that I found in this forum.
    Concerning those directories, the first one (C:\Program Files\Eset) and the second one (C:\Users\<User name>\Appdata\Eset) are automatically removed by the uninstaller.
    The last (C:\ProgramData\Eset) is the only one to remove manually and contains nothing except stats files I guess.

    Thanks anyway ! :)
     
  6. Marcos

    Marcos Eset Staff Account

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    Just out of curiosity, would you please post here the link you downloaded the trial version from?
     
  7. Aoao

    Aoao Registered Member

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  8. Dracula87

    Dracula87 Registered Member

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    Odd. :rolleyes:

    What about the update server? Maybe it bugged out and connects to the servers for registered users?
     
  9. Aoao

    Aoao Registered Member

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    Yes that's strange.
    As I said, most of the time, the loading bar appears and the download starts but it fails before the end.
     
  10. Marcos

    Marcos Eset Staff Account

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    I've installed the 64-bit trial version of EAV and it didn't prompt me for credentials. Could you please export the HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security registry key to a reg file and convey it to me? I'll PM you my email.
     
  11. Aoao

    Aoao Registered Member

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    Sent, thanks in advance.
     
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