BSOD with raid0 and True Image 2009

Discussion in 'Acronis True Image Product Line' started by Paul7119, May 31, 2009.

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  1. Paul7119

    Paul7119 Registered Member

    May 31, 2009
    I recently installed 2 x 30gb SSDs in a raid 0 configuration (P45/ICH10R controller) and installed a fresh copy of Vista 64 with latest service packs. After installing the latest build of TI2009 (build 9770) and rebooting I get a blue screen of death with the following error:

    STOP: 0x0000007B (0xFFFFFA60005AF9C0, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000).

    I am able to boot back into windows if I choose the last known good configuration option but then I am unable to use TI2009 as it reports the following error:

    Unable to open (initialize) computer
    Unable to initialize snapshot manager library (0x100005)
    Tag = 0x8D5BF87C202E86D1
    The system cannot find the file specified (0xFFF0)
    code = 80070002)
    Tag = 0xBD28FDBD64EDB8B9

    I suspect that it has something to do with my raid controller as I've been backing-up/restoring with no problems when using a single drive in AHCI mode.

    Any help would be most welcome.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Paul7119,

    Thank you for using Acronis True Image

    To resolve the issue please do the following:

    1. Please uninstall the program by means of Acronis Clean Up Utility

    2. Please do the following under Windows environment in order to enable mini-dumps:

    - Open "Start";
    - Right click on "My Computer" and choose "Properties";
    - Select "Advanced system settings" item;
    - Go to "Advanced" tab;
    - Go to "Startup and Recover" Settings;
    - Choose "Small memory dump" in "Write debugging information" box;
    - Close all the dialog windows by clicking OK buttons.

    Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1 (Windows XP) and newer versions it is \WINDOWS.

    3. Please install the program again, and in the case of BSOD please obtain the dump files, we will need them for a further investigation.

    Please let us know the results.

    Thank you.

    Oleg Lee
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