BSOD after installing ESS 5

Discussion in 'ESET Smart Security' started by Thomas123, Oct 22, 2012.

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  1. Thomas123

    Thomas123 Registered Member

    Joined:
    Apr 7, 2005
    Posts:
    26
    Location:
    Hong Kong <-> New York City
    I purchased ESS 5 weeks ago and installed it on my computer. When I play computer games and use utorrent to download files, the computer always crashes and shows BSOD after a period of time.

    I tried to contact the local distributor (Version 2 Limited) for help, but instead of showing me a step by step solution, their reply pointed me to some Baidu Q&A external links that have little relevance to my problem.

    Yesterday I uninstalled ESS 5 and went back to ESS 4, hoping that it would stop the crash. After I installed ESS 4, playing computer games and downloading files with utorrent no longer caused the computer to crash.

    There are some details I found in Windows 7 Action Center:

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Extra information about the problem
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80002ED0FBF
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Bucket ID: X64_0xA_NETIO!WfpExpireEntryLru+17
    Server information: 97ffb0f3-92ca-4c3f-a69d-1697c2c0889d
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    It's the same issue as the one described here; there's no solution from Microsoft yet.
     
  3. BellaBoo

    BellaBoo Registered Member

    Joined:
    May 15, 2009
    Posts:
    114
    Location:
    SydYork, US of Oz
    here's my report and it seems we have several things in common!

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 3081
    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800CCBD010
    BCP2: FFFFF88003C1C45C
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    my first EVAH bsod was tonight when i clicked to watch an online vid ... sucked monkeys.

    drivers required zero updates so i tooled around on the net for a bit, found nothing that categorically addressed my issue, and for no apparent reason i'm again able to watch online vids

    curious place is computer...
     
    Last edited: Oct 26, 2012
  4. BellaBoo

    BellaBoo Registered Member

    Joined:
    May 15, 2009
    Posts:
    114
    Location:
    SydYork, US of Oz
    mein gott! like i even understood a fraction...

    thanks for the link marcos :)
     
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