Brick-Level Backup Errors with Acronis Recovery for MS Exchange

Discussion in 'Acronis True Image Product Line' started by tmccleary, Mar 13, 2009.

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  1. tmccleary

    tmccleary Registered Member

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    I'm trying to use Acronis Recovery for MS Exchange (build 176) to do a brick-level backup of our Exchange server (Exchange 2007 Enterprise on a Windows 2008 Enterprise Server). I am backing up to a drive on another Windows 2008 Enterprise Server system. When I do so, it backs up some of the mailboxes without any errors, but with some of the mailboxes I am getting the following error message:

    Failed to get value of type TULong64 from variant value TLong64("number").

    The number that appears varies with each error message.

    I am also getting the error message:

    Method ATTACH_BY_(2) is not supported.
    OR
    Method ATTACH_BY_(4) is not supported.

    Both of these errors appear multiple times in a row, but not necessarily together.

    Any ideas on what is going on and how to resolve this issue? I am guessing that the affected messages are being skipped and not backed up.

    Thanks!
    Tim
     
  2. tmccleary

    tmccleary Registered Member

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    Further information - the backup eventually fails after quite a while of running and I receive the following as an e-mail notification:

    Backup task [exchange] [Mailbox backup] [Friday, March 13, 2009 2:15:18 PM] on computer Exchange.mydomain.org completed with errors.Member invoke failed, Succeeded to create MyMailboxStore partial backup of storage group 'First Storage Group' (database(s): '{3}') from Microsoft Exchange Server 'EXCHANGE'., Stream writing error., There is insufficient disk space to complete operation

    However, I have plenty of space on my backup server on the volume it is backing up to (2.5 terabytes free) and plenty of space on the Exchange server itself (500GB+).

    Any ideas??
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello tmccleary,

    Thank you for choosing Acronis Recovery for Microsoft Exchange

    Please accept our apologies for the delay with the response.

    Please collect all information as it described in this article, then contact Acronis Customer Central, we will do our best to investigate this situation and provide you with the solution.

    Thank you.
    --
    Alexander Nikolsky
     
  4. satanek

    satanek Registered Member

    Joined:
    Mar 24, 2009
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    I have the smae problem!!!
    Satanek:blink:
     
  5. sbutti

    sbutti Registered Member

    Joined:
    May 7, 2009
    Posts:
    2
    I have the same problem. I use W2003SBS, this is my log

    Code:
    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="179" product="Acronis Tasks Service" task="02636EA8-4732-470A-BEF5-8F6BAA4AB38A" uuid="D41C934E-352E-429E-89C4-C5252E29F4BF" version="1.0">
    	<event code="0" id="1" level="2" message="Backing up of mailboxes task has been started." module="82" time="1241680251" />
    	<event code="0" id="2" level="2" message="Prepare backup operation." module="82" time="1241680253" />
    	<event code="0" id="3" level="2" message="Destination place was opened." module="82" time="1241680254" />
    	<event code="0" id="4" level="2" message="Create new backup archive." module="82" time="1241680254" />
    	<event code="0" id="5" level="2" message="Strategy name `[NAV-EXCH] [Mailbox backup] [giovedì 7 maggio 2009 9.05.30]` is set." module="82" time="1241680254" />
    	<event code="0" id="6" level="2" message="Strategy ID `02636EA8-4732-470A-BEF5-8F6BAA4AB38A` is set." module="82" time="1241680254" />
    	<event code="0" id="7" level="2" message="Compression options applied." module="82" time="1241680254">
    		<field name="CompressionLevel" type="TString">
    			high
    		</field>
    	</event>
    	<event code="0" id="8" level="2" message="Protection option has been applied." module="82" time="1241680254">
    		<field name="ProtectionEncryptMethod" type="TLong">
    			0
    		</field>
    	</event>
    	<event code="0" id="9" level="2" message="Backup options have been successfully applied." module="82" time="1241680254" />
    	<event code="0" id="10" level="2" message="Setting backup sources..." module="82" time="1241680254" />
    	<event code="0" id="11" level="2" message="Apply backup parameters for item. Type:InformationStore; Path:/Microsoft Exchange Server/Mailbox role. " module="82" time="1241680254" />
    	<event code="0" id="12" level="2" message="Configuring backup parameters..." module="82" time="1241680254" />
    	<event code="0" id="13" level="2" message="Filter is: TRUE" module="82" time="1241680254" />
    	<event code="0" id="14" level="2" message="Backup parameters configured." module="82" time="1241680254" />
    	<event code="0" id="15" level="2" message="Backup source opened." module="82" time="1241680254" />
    	<event code="0" id="16" level="2" message="Add storage group item to back up: /Microsoft Exchange Server/Mailbox role/Primo gruppo di archiviazione" module="82" time="1241680255" />
    	<event code="0" id="17" level="2" message="Mailbox role item is added to backup." module="82" time="1241680255" />
    	<event code="0" id="18" level="2" message="Backup sources were successfully added." module="82" time="1241680255" />
    	<event code="0" id="19" level="2" message="Backup operation started." module="82" time="1241680255" />
    	<event code="0" id="20" level="2" message="Database 'Archivio cartella pubblica (NAV-EXCH)' brick-level backup start." module="91" time="1241680256" />
    	<event code="0" id="21" level="2" message="Backed up mailbox 'Public Folders'." module="91" time="1241680577" />
    	<event code="0" id="22" level="2" message="Database 'Archivio cartella pubblica (NAV-EXCH)' brick-level backup is completed successfully." module="91" time="1241680577" />
    	<event code="0" id="23" level="2" message="Succeeded to create full backup of storage group 'Primo gruppo di archiviazione' (database(s): 'Archivio cartella pubblica (NAV-EXCH)') from Microsoft Exchange Server 'NAV-EXCH'." module="91" time="1241680577" />
    	<event code="0" id="24" level="2" message="Database 'Archivio cassetta postale (NAV-EXCH)' brick-level backup start." module="91" time="1241680578" />
    	<event code="0" id="25" level="2" message="Backed up mailbox 'Administrator'." module="91" time="1241680735" />
    	<event code="4133" id="26" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Barbara Cadei//Diario/C%3AProgrammiFairplayWSEwse32.mde.EML` message." module="91" time="1241681663">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="27" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241681663" />
    	</event>
    	<event code="0" id="28" level="2" message="Backed up mailbox 'Barbara Cadei'." module="91" time="1241681665" />
    	<event code="0" id="29" level="2" message="Backed up mailbox 'Conny Cadei'." module="91" time="1241681768" />
    	<event code="0" id="30" level="2" message="Backed up mailbox 'Donatella Merazzi'." module="91" time="1241681946" />
    	<event code="4133" id="31" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Donatella Montecalvo//Diario/C%3AProgrammiFairplayWSEwse32.mde-3.EML` message." module="91" time="1241682188">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="32" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241682188" />
    	</event>
    	<event code="4133" id="33" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Donatella Montecalvo//Diario/C%3AProgrammiFairplayWSEwse32.mde-2.EML` message." module="91" time="1241682188">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="34" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241682188" />
    	</event>
    	<event code="4133" id="35" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Donatella Montecalvo//Diario/C%3AProgrammiFairplayWSEwse32.mde.EML` message." module="91" time="1241682188">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="36" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241682188" />
    	</event>
    	<event code="0" id="37" level="2" message="Backed up mailbox 'Donatella Montecalvo'." module="91" time="1241682190" />
    	<event code="0" id="38" level="2" message="Backed up mailbox 'Giovanni Maccarrone'." module="91" time="1241682251" />
    	<event code="0" id="39" level="2" message="Backed up mailbox 'Jlenia Bonatti'." module="91" time="1241682854" />
    	<event code="4133" id="40" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Lalla Bock//Diario/C%3AProgrammifairplaywsewse32.mde-3.EML` message." module="91" time="1241684316">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="41" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241684316" />
    	</event>
    	<event code="4133" id="42" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Lalla Bock//Diario/C%3AProgrammifairplaywsewse32.mde-2.EML` message." module="91" time="1241684316">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="43" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241684316" />
    	</event>
    	<event code="4133" id="44" level="4" line_tag="0x987F73FB3B4FBF73" message="Error while reading the `WSE32.mde` attachment of the `Lalla Bock//Diario/C%3AProgrammifairplaywsewse32.mde.EML` message." module="91" time="1241684316">
    		<field name="$module" type="TString">
    			C:\Programmi\File comuni\Acronis\DatabaseBackup\Fomatik\MsExchangeBackup.dll
    		</field>
    		<event code="4103" id="45" level="4" line_tag="0xBE0D8EB22616152F" message="Method ATTACH_BY_(4) is not supported." module="91" time="1241684316" />
    	</event>
    	<event code="0" id="46" level="2" message="Backed up mailbox 'Lalla Bock'." module="91" time="1241684328" />
    </log>
    
     
  6. sbutti

    sbutti Registered Member

    Joined:
    May 7, 2009
    Posts:
    2
    no news?
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello sbutti,

    Thank you for using Acronis Corporate Products

    Please let me know your e-mail address via PM, we need several files to diagnose the issue.

    Thank you.

    --
    Oleg Lee
     
  8. Thamuz

    Thamuz Registered Member

    Joined:
    Sep 4, 2007
    Posts:
    78
    What are you guys doing? An IS backup or straight Mailbox backup?

    Since you can restore individual mailboxes and emails from the IS backup the only real benefit to using a Mailbox backup is the granularity. As you can drill down into the mailboxes you want to backup and pick and choose what is to be backed up from those mailboxes.

    Brick-level (document level) backup is the most flexible type of backup. It offers advanced configuration options and performs backups at folder levels and quick restoring at separate messages level, allowing the most accurate level of restore. It also supports advanced filtering during backup.
    Use Mailbox backup and restore when you want the flexibility to back up individual mailboxes, public folders and use mail level filters.
    Also you can restore mailboxes and even separate e-mails from database backups.

    -Thamuz
     
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