Bought new instead of renewal and not sure if I bought the correct version

It's been about a year since I last posted here looking for some help (to contact a real person) now I need some advice again.

My license is up for renewal in 3 days and so I have just followed the links to renew my license.

Unfortunately I missed the "renewal" tab (it's been a long day!) and ended up buying a new licence.

I suppose that by itself is OK but it seems like it's not compatible with my system.

I'm using Windows 7 64 bit. The download Options ESET have sent me for what I've purchased are:

ESET NOD32 Antivirus 3.0 for Microsoft Windows 2000/XP/Vista (32-bit)
and
ESET NOD32 Antivirus 3.0 for Microsoft Windows XP/Vista (64-bit)

I've Emailed the help desk but last time it took days to get a reply so any advice would be greatly appreciated.

 

Hello Matteo567

You can download the latest version from this link: http://www.eset.com/download/home/

Regards, Janus

 

Hello. First why on earth would the reseller send you download links for version 3.0, when version 6.0 is the latest

Well if you go here you will be able to download the latest Version 6 of ESET NOD32 AV. :http://www.eset.com/download/home/detail/family/2/#offline
And then during the install put in your Username and Password when asked to.

Regarding the renewal vs new license issue, i'm not sure about that, but surely the best way would be to contact the reseller were you bought it from and tell them that you simply pushed the wrong "button" and provide them with your old Username and Password so maybe they can put some money back on your account, since a buying new license is more expensive than if you would have renewed. HTH

 

Sorry for being dense but isn't that to purchase another new licence?

 

No, go here and download the installer: http://www.eset.com/download/home/detail/family/2/#offline

Also it might be best to uninstall the currently installed version of NOD32 (Restart PC) and make a clean install do avoid any problems.

Also see my post above

 

Thanks SweX.

Actually, I was replying to Janus (thanks BTW) but did so before I saw your more detailed reply.

I understand correctly, that link will make sure I get the version that is compatible with Windows 7 64 bit and the most up to date version (6.0 not 3.0!!!).

Then because I have already purchased a (new) license I just need to input my new username and password?

 

Yep , you have understood it correctly A side note, just to follow up to what swex says in post 3 : normally, you may renew you license up to and 60 days after your license expires and still have the benefit of a discount. So try Swex advice.

 

Thanks guys, that seems to have worked.

Bit of a worry when a message popped up quickly about HIPS (I think) but it seems OK.

Fantastic site this is - especially if you're a bit of a luddite like me!

Thanks again.

 

For the future, keep an eye on Newegg. You can get new software MUCH cheaper than the renewal. They have great sales on ESET software. Just sign up to get their emails, you'll see. You don't even have to install whatever version it is, just register to get your username and password. Just a thought.