bought licence, but entered in wrong email address

Discussion in 'ESET Smart Security' started by thesmith, Sep 29, 2011.

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  1. thesmith

    thesmith Registered Member

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    Sep 29, 2011
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    Hello, I have bought a 3 Yr 1 Computer licence, but when filling the information in I put the wrong email address in.

    And so therefore have not recieved an email with username and password.

    It has taken money out of my account, so i have the proof of me buying it so could one of the admins/support officers help me with getting the email changed to the right one, so I can be sent the info and start using the licence.

    BTW I have used the support feature on the homepage but haven't heard back from them so that's why i'm contacting the forums
     
  2. dmaasland

    dmaasland Registered Member

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    In what country did you buy your license?
     
  3. thesmith

    thesmith Registered Member

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    Sep 29, 2011
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    Australia
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Apr 4, 2006
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    Location:
    California
    Hello,

    Have you tried contacting ESET's Australian distributor directly by either sending an email to info@eset.com.au or calling them at +61 (7) 3325 2999?

    Regards,

    Aryeh Goretsky
     
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