bought another years subscription and

Discussion in 'ESET NOD32 Antivirus' started by thraxxousai, May 1, 2009.

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  1. thraxxousai

    thraxxousai Registered Member

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    well the username and new password don't seem to work. do i have to wait for a bit or something or does anyone know how to update?
     
  2. e36

    e36 Registered Member

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    The new username/password take about 24 hours register with ESET and display your new expire date if that's what you mean.

    Otherwise, if NOD is not accepting the new username/password, you'll have to wait for someone representing ESET to come by.
     
  3. thraxxousai

    thraxxousai Registered Member

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    yeah it keeps saying invalid username or password . but if i have to wait for 24hours that might be it. guess ill know in 24hours
     
  4. thraxxousai

    thraxxousai Registered Member

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    well it says its good to 2010 but my username and password are invalid and it wont let me update my definitions. im now thinking eset gave me a lemon.

    should my username and password for the renewal be the exact same as the ones i got a year ago when i first bought my vopy of nod32?
     
    Last edited: May 1, 2009
  5. Marcos

    Marcos Eset Staff Account

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    Most of ESET distributors issue a new username and password if a license renewal is purchased on the expiry date of the current license so that the license is valid immediately. I'll PM you a temporary username/password that you can use to update the program until your license becomes valid.
     
  6. thraxxousai

    thraxxousai Registered Member

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    allright becuase the "new" ones i got are the exact same as my old ones. so i really hope someone sends me correct new ones.
     
  7. ThomasC

    ThomasC Former ESET Support Rep

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    In the case that the same user name and password are requested / used for a renewal, it could take up to 48 hours for that renewal to filter down to all the update servers depending on the current load. After that time period if you are still having a problem I would suggest contacting us directly. We recommend renewing prior to the expiration date of your existing license in order to avoid this issue.

    Cheers
     
  8. thraxxousai

    thraxxousai Registered Member

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    allright its working now. you guys might want to add that to the confirmation emails in the future though. thanks again
     
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