bootable media builder installs old version

Discussion in 'Acronis Disk Director Suite' started by arww, May 14, 2008.

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  1. arww

    arww Registered Member

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    I have Disk Director Suite 10.0.2160 and True Image Home 11.0.8053.
    This week, possibly after installing SP3 of Win XP Pro and a new hard disk drive, I'm having problems getting DD or TI to run. Both hang while searching for disk drives. I can get them to run if I reboot XP into Safe Mode.
    While in XP Safe mode I ran the Bootable Rescue Media Builder and produced a bootable CD. However, when I boot into this CD and start DD, Help>About states that DD 10.0.2117 is running from the CD. I have an ASUS P5B Deluxe motherboard with RAID 1, and DD 10.0.2117 does not find the RAID hard disks but DD 10.0.2160 does find them.
    Is there any reason that DD 10.0.2160 should install an earlier version on the bootable CD? Is there a way to force the installation of the current version on the CD?
    The Media Builder does appear to have installed TI 11.0.8053 on the CD, so the problem is with DD.
     
  2. K0LO

    K0LO Registered Member

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    arww:

    I wonder if this has anything to do with running Bootable Media Builder in safe mode?

    This is just a hunch, but a lot of TI users lately have reported slow startup of TI while it is analyzing partitions. Vista users say it started post-SP1. I would not be surprised if a change in XP SP3 produced similar problems.

    This thread on the TI forum discusses the reason for the delays and offers a quick fix (post #10). Maybe that will get TI and DD working again for you. If so you could try making another boot CD but this time not from safe mode.
     
  3. arww

    arww Registered Member

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    Thanks. I changed the Distributed Link Tracking Client service from Automatic starting to Manual starting, rebooted and DD and TI now start quickly.

    However: now that DD starts OK, I commenced the Bootable Rescue Media Builder but it immediately indicated that DD 10.0.2117 would be written, even though DD 10.0.2160 was the application doing the media building (see attached screen dump).

    So my original problem remains, though at least DD and TI now run in normal mode.
     

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  4. MudCrab

    MudCrab Imaging Specialist

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    I've seen this before. In fact, it's like that on my ASUS P5B Deluxe/WiFi computer. However (if I remember correctly), the created CD actually had build 2,160 even though Media Builder said 2,117.

    Have you tried reinstalling DD?

    I think the problem is actually with the Media builder files not getting updated correctly since I assume you had build 2,117 installed prior to 2,160.

    If you need to, you may have to uninstall TI 11, uninstall DD and then reinstall DD and then TI (oldest to newest). Check what Media Builder shows after installing DD and before installing TI.
     
  5. arww

    arww Registered Member

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    Yes, I did have DD 10.0.2117 installed before downloading and installing 10.0.2160
    I uninstalled both DD and TI and then reinstalled TI (reinstalled v10.0.4942 instead of v11 after reading the TI forum) then reinstalled DD 10.0.2160
    The bootable Rescue Media CD then created shows DD 10.0.2160 (have to select Safe Mode to see my SATA disks) so my problem is solved.

    Many thanks for your help with the bootable CD and particularly the issue with the Distributed Link Tracking Client service.
     
  6. xpcomputers

    xpcomputers Registered Member

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    Sorry for digging up an old thread....

    Can I ask why you re-installed v10 instead of v11 of TrueImage. You said after reading the TrueImage forum... what in particular? Can you post a link?

    The reason I ask, is that I have a similar-ish problem to yourself and am contemplating what to do about it.

    I have Disk Director v10 build 2160 and TrueImage v11 build 8101. However running Bootable Rescue Media Builder from either program (or direct from Start menu) only offers to build me a TrueImage Disk, without Disk Director, so I am unable to make a bootable Disk Director CD (either combined with TrueImage or standalone... it just isn't an option).

    See this image for clarity...

    dd10boot.jpg

    I was concluding that a re-install of both products must be the way forward, but then found your comment, so wondered what you found to make you install v10 of TrueImage, and wondered if I'd be better doing that too... (I've used TrueImage since v6, so have all the previous versions licence keys available to me).

    Anyone know what causes this sort of problem? Any way I can solve it without re-installing both?

    Thanks

    Mike
     
    Last edited: Sep 20, 2008
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