Boot Stalls...

Discussion in 'Acronis True Image Product Line' started by elementcomputer, Jun 10, 2004.

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  1. elementcomputer

    elementcomputer Registered Member

    Joined:
    Jun 10, 2004
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    Using the latest version (613) downloaded it today the boot process stalls on usling /lib/modules/ds.o

    The 587 version cd boots just fine, but it has its own issues, cant see the network (even though net card picks up dhcp address) and cant see the external usb cd it booted from.

    HELP

    Platform: Laptop w/no floppy w/no internal CD
    ACPI is a known issue
    have tried NOAPIC, ACPI=OFF switch, no luck
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Thank you for taking the time to contact us and for your interest in Acronis
    True Image (http://www.acronis.com/products/trueimage/)!

    Please contact Acronis Support directly - support@acronis.com, as this issue seems kinda complex as acpi=off noapic didn't solve the problem.

    Thank you.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
  3. SmartyX

    SmartyX Registered Member

    Joined:
    Jun 4, 2004
    Posts:
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    Location:
    Netherlands
    And please be patient, Boot Stalls, because you will probably have to wait more than a week for them to answer.

    Acronis Support: I really think you should mention that there is a delay in answering support-emails!! Be honest!! :mad:
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello --

    Indeed there is a delay and we are trying to close the gap down - we try to do our best to provide our customers with the best support we can offer - just sometimes the circumstances lead to the situation we don't want to be in.

    I apologize for the delays but believe we are really working hard on it to let our customers have as fast support as possible.

    Thank you for patience and understanding.

    --
    Best regards,
    Anton Gromov

    Acronis, Inc.
    395 Oyster Point Blvd. Suite 213
    South San Francisco
    CA 94080 USA
    http://www.acronis.com/

    Acronis... Compute with confidence
     
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