boot problems

Discussion in 'Acronis True Image Product Line' started by sideliner2, Jul 15, 2006.

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  1. sideliner2

    sideliner2 Registered Member

    Joined:
    Feb 19, 2006
    Posts:
    6
    I have read the recently posted boot disk problems and will try to follow the suggestions. But to just make sure I don't have a different problem here goes:

    Using ver 3677 TI 9, I can create a boot disk that contains the following:
    bootmenu
    bootwiz
    f11.cfg
    kernel
    mouse
    ramdisk
    splash.run
    When I boot from it all I get is black screen withe "Starting Acronis loader....."
    It never loads (waited over 1 hour).

    Problem 2
    I cannot create a SZ. TI goes through the motions but no SZ. Tried with Recovery Manager Option and with out RM. Still no go. I have removed all IN CD but did not help. I have loaded Adobe Photoshop Element, Adobe Pro, Firefox, Thunderbird, WinPro, Trojan Hunter JV16, Norton SysWorks, Spybot S&D, Adaware Se, Acronis Disk Director, SynchBack, And Samsungs Synchmaster software (Magic Rotation etc.) nothing else. This computer is less than 30 days old so drives are clean. I have a SATA external connection and may revert to an external drive for backups. I have used TI for years and it has saved me more than once.

    help if you can...

    thanks sl2
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello sideliner2,

    Thank you for purchasing Acronis True Image

    Please accept our apologies for the delay with the response.

    To fix could you please try to re-create your Acronis Bootable Media using a wizard and burn it on a new media. Then try to boot form it. If it will also fail please do the following (it will also help us to investigate the second issue):

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the 'Save' option in the 'File' menu (or 'Action' menu under Windows 2000), enter the 'File name' and set the field 'Save as type' to 'Version 5.0/6.0 System Information File (*.NFO)';
    - Send us (support@acronis.com) the saved file along with the link to this thread and Acronis Report (refer this post).

    Thank you.
    --
    Fedor Kurbatov
     
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