Boot Mananger Hangs--Black Screen

Discussion in 'Acronis True Image Product Line' started by jalexartis, Nov 27, 2004.

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  1. jalexartis

    jalexartis Registered Member

    Joined:
    Nov 27, 2004
    Posts:
    11
    Good Morning,

    I purchased True Image Corporate Workstation (build 912) 11/26/04.

    Computer: Motion Computing M1400 Tablet PC

    O/S: Windows XP Tablet PC Edition, with SP2

    RAM: 1.5 MB

    I have installed Secure Zone and Recovery manager. When I press F11 the system hangs following the message that it is “Loading True Image, please wait.”

    I have amended my F11.cfg as described in other threads. (see below

    [start]
    echo Starting Acronis True Image...
    initrd ramdisk.dat /s
    kernel kernel.dat acpi=off quiet
    quiet on
    mbrcrcs on
    vga vesa

    [continue]
    sysboot /active

    [bootmgr]
    default continue
    delay 3

    I re-activate Recovery Manager after amending F11.cfg. The system still hangs!

    I note this has been a persistent problem, regardless of platform. Is there now a solution that works?

    Thanks in advance.

    jalexartis


    BTW, it would be wonderful if I could access my image files by booting from my USB HDD using your software. I do not have a USB CD/DVD drive, nor a SD boot option.
     
  2. Menorcaman

    Menorcaman Retired Moderator

    Joined:
    Aug 19, 2004
    Posts:
    4,661
    Location:
    Menorca (Balearic Islands) Spain
    Hello jalexartis

    Be aware that TI may not work with your Tablet PC. Check out this Acronis Support response to a guy called Kevin who reported the same problem on his Motion Computing Tablet PC.

    Seems you might end up requesting a refund.

    Regards
     
  3. jalexartis

    jalexartis Registered Member

    Joined:
    Nov 27, 2004
    Posts:
    11
    Hi Menorcaman,

    Thanks for the heads-up. Actually, I noted Kevin's post as I searched this forum for an answer to my problem. My hope is that there may now be a solution because this is a known problem [with tablet's and other platforms]. Given the limit this problem places on Data Recovery, I would have hoped there would have been a caution in Acronis' sales area. :oops:

    Anyway, let's see what technical support's solution is. :)

    Jim Artis
     
    Last edited: Nov 27, 2004
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