Boot from CD problem

Discussion in 'Acronis True Image Product Line' started by matte, Sep 19, 2006.

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  1. matte

    matte Registered Member

    Sep 19, 2006

    I have True Image 8 that I´ve used with great success on my computer.
    Now I have a new machine where I want to make a backup of my system partition (Win XP) to another partition on the same HD

    But the bootable CD with my True Image application never starts on my new machine (No problem on my old or on my laptop)

    When I start the CD on my old machine I get the Acronis image and then a black screen where a cursor is blinking while the CD is read. Then the application starts, but on my new machine the cursor never blinks and after a while the CD stops and nothing more happens.

    I suppose that there is something with the new hardware that acronis doesn´t like, but I can´t figure out what?
    Could some change in the BIOS solve the problem, and what if so?

    I have a AMD-processor and a ASUS M2V motherboard.

    Please help.
  2. Quench

    Quench Registered Member

    Sep 18, 2006
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello matte,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure that the Bootable CD is created with the latest build (937) of Acronis True Image 8.0. To get access to updates you should first register your software.

    If the issue persists, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    Note that if you use an older version of Acronis True Image (version 8.0 or lower) you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (Acronis True Image 8.0 Bootable Rescue CD for example does not have any selection screen).

    If the issue persists, please create Acronis Report, Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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