Boot drive 9 partition) not found.

Discussion in 'Acronis True Image Product Line' started by axa2001ro, Aug 19, 2006.

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  1. axa2001ro

    axa2001ro Registered Member

    Joined:
    Aug 19, 2006
    Posts:
    1
    Hello,

    I am trying to make a backup for a computer but when I start computer with Acronis True Image ( version 7) CD loaded I get this error:

    Acronis Loader fatal error: Boot drive 9 partition) not found.
    Press <Enter> to try to boot your OS...


    The configuration for this computer is ( 3-4 yeras old)
    - Windows 2000 Professional
    - HDD ST38410A (LBA, UDMA 66, 8GB, two partition) ( primary master)
    - CD-ROM ( primary slave)

    For other computers (1-2 years older, XP professional) using the same program, I can make a backup.

    Can you please tell, why I get this error and how can I make a backup of HDD.

    If the backup of the HDD on this computer do you think is a right solution to attach this HDD to another PC and make a backup on that computer?

    Thank you!
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello axa2001ro,

    Thank you for choosing Acronis Disk Backup Software.

    We are very sorry for the delay with the response.

    Please be aware that Acronis True Image 7.0 is an outdated version and therefore might not support some modern hardware. Hence, problems with booting the computer from version 7.0 Bootable Rescue Media may occur.

    First of all, please try re-creating Bootable Rescue CD and see the result.

    Please also make sure that CD-ROM is set as first boot device in your computer BIOS settings.

    If that does not help then please make sure that you use the latest build (63:cool: of Acronis True Image 7.0 which is available for downloading in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please create new Bootable Rescue CD after installing the update, boot your computer from this CD and see if the problem still persists.

    If the problem persists with Bootable Rescue CD created using the latest build (63:cool: of Acronis True Image 7.0 then please also try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    Note that since you use an older version of Acronis True Image you should press 'F11' key when "Starting Acronis Loader..." message rather than selection screen appears (version 7.0 Bootable Rescue CD does not have a selection screen).

    If booting with "acpi=off noapic" parameter does not help either then please download and install the free trial version of Acronis True Image 9.0 Home, create new Bootable Rescue CD, boot your cmoputer from this CD and see if the problem still persists.

    If the problem persists with Bootable Rescue CD created using the free trial version of Acronis True Image 9.0 Home then please try booting with "acpi=off noapic" parameter once more.

    If the problem is gone then please visit Acronis online store to purchase the upgrade to version 9.0.

    If that does not help please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Note that sometimes the sysinfo.txt file is not readable from under Windows. In this case please try entering the file name using capital letters (SYSINFO.TXT) or follow the instructions provided in this previous post of mine.

    If you do not have a floppy drive then please take a look at this previous post of mine explaining how to save the sysinfo.txt file to USB flash drive.

    If you are unable to create Linux system information (sysinfo.txt) for some reason then please do the following:

    - Boot the computer from Bootable Rescue CD created using the free trial version of Acronis True Image 9.0 Home once more and press 'F11' key when the selection screen advising you to choose either 'Full', 'Safe' or 'Boot into Windows' option appears;

    - After you get the 'Linux Kernel Settings' prompt, please remove the 'quiet' word, click on the OK button and choose the 'Full' option;

    - As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make a shots of the output screens.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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