boot cd problem

Discussion in 'Acronis True Image Product Line' started by Beanster, Apr 21, 2006.

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  1. Beanster

    Beanster Registered Member

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    Have downloaded and installed the latest version of True Image Home on a media center 2005 pc. I have created a rescue boot cd but when booting from it i get past selecting "Full" but the screen then goes blank and hangs.

    I would like to issue a "quiet acpi=off noapic" or "quiet noehci" but when i get to the command prompt my keyboard (which is wireless and without a number pad *it's a mce machine remember*) won't allow me to type "i" or "o" and i get 5 and 6 instead (or nothing if i hit "num lock").

    Confusing i know :)

    Anyway, are there any work arounds bar me buying a keyboard with a number pad?

    Taa Muchly, Matt
     
  2. Chutsman

    Chutsman Registered Member

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    Unfortunately wireless keyboard/mouse and multiple usb devices seem to throw up a roadblock to TI. I think you would be better off getting a standard keyboad and mouse to use with TI. You could probably do this for $5 at a flea market.
     
  3. Beanster

    Beanster Registered Member

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    Cheers. The keyboard will still have to be usb (not wireless though) as the PC (like many new ones) doesn't have a ps2 port.

    Will borrow a keyboard to see if it allows me to boot from the rescue cd.
     
  4. Beanster

    Beanster Registered Member

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    Tried a wired usb keyboard, no other usb devices attached (though an external firewire drive is) an still no joy with the rescue disk.

    Acronis if Chutsmanis correct about the usb this is surely a major problem!
     
  5. Beanster

    Beanster Registered Member

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    I have tested the boot disc at work on a Dell Optiplex gx280 which has a wireless keyboard and mouse. While the mouse doesn't work correctly (only vertical movement) the machine does boot into the Acronis recovery program.

    Probably a peculiarity to my machine then. I've listed it's details in the signature as i've got a couple of other problems in other threads.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Beanster,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please make sure that you use the latest build (3567) of Acronis True Image 9.0 Home which is available at: http://www.acronis.com/homecomputing/support/updates/

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    We recommend that you uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3567.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    If the problem still persists with Bootable Rescue CD created using the latest build (3567) of Acronis True Image 9.0 Home then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post (use a non-wireless keyboard which works as far as I understood).

    If that does not help then please do the following:

    - Boot the computer from Bootable Rescue CD created using the latest build (3567) of Acronis True Image 9.0 once more and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears;

    - After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button and choose the "Full" option;

    - As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make a shots of the output screens.

    Please also create Acronis Report as it is described in Acronis Help Post.

    Please submit a request for technical support. Provide the files and information collected to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  7. Beanster

    Beanster Registered Member

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    Alexey, i'm running (and only ever have run) b3567. There are NO messages after removing the "quiet" parameter and selecting "full".

    Also tries the "quiet acpi=off noapic" and "quiet usbmouse=off".

    Still want me to submit a crash report with no other info?
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Beanster,

    Yes, please create the Acronis Report as it is described in Acronis Help Post. Please also use a digital camera to make a shots of your step-by-step actions which you took, if possible. Namely, the screen which you get after you remove the "quiet" word from the "Linux Kernel Settings" prompt, click on the OK button and choose to boot the Acronis True Image (full version). Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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