bomgar jump clint remote access tool and nod32

Discussion in 'ESET NOD32 Antivirus' started by jjenni, Jul 18, 2010.

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  1. jjenni

    jjenni Registered Member

    Joined:
    Sep 5, 2007
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    Location:
    Pen Argyl, PA
    Everyone,

    we use nod 32 and we distribute it to all our customers.

    we also use the bomgar box to do remote assistance with our clients. i have found if we place a bomgar remote jump client sitting on the customers pc and they have eset nod32. if we do not place an exception to the folder for the bomgar jump client bomgar-scc.exe nod32 ekrn.exe hits 80-90% cpu and basically renders the pc unusable. if i place an exception to the folder the bomgar-scc.exe resides in everything goes back to normal.

    is there any way to place an exception for the bomgar-scc.exe without placing an exception for every .exe on the system ?
     
  2. siljaline

    siljaline Registered Member

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  3. jjenni

    jjenni Registered Member

    Joined:
    Sep 5, 2007
    Posts:
    11
    Location:
    Pen Argyl, PA
    i have submitted a ticket for this.
     
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