bluescreen of death

Discussion in 'Acronis True Image Product Line' started by voirin, Aug 5, 2008.

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  1. voirin

    voirin Registered Member

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    Hi again,

    Hope someone could answer my question :)

    I am using Acronis True Image 11 Home under XP SP3. The motherboard is a Socket A abit NF7-S. I recently installed a WinXP Promise SATA 150 TX series IDE controller on the mobo. I noticed that Acronis was bluescreening all the time when i tried to make an OS image. I finally realised that the above card was causing the problems. I went into device manager and disabled it. Acronis didnt bluescreen from hence forth.

    Is this issue been investigated? I noticed others have has similar problems with BSOD using this card This card is only a few years old. I would expect acronis to have supported this configuration.

    Any information would be most helpful.

    Cheers, voirin
     
  2. MrMorse

    MrMorse Registered Member

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    Germany
    hi,

    What build of TrueImage do you have?

    How did you do the image? Under Windows or with the rescue-CD?

    Did you see the devices at the controller with Win-explorer?


    BTW:
    Why you aren't using the 2 SATA slots on board?

    EDIT:
    perhaps this can help: Click
     
  3. voirin

    voirin Registered Member

    Joined:
    Apr 24, 2007
    Posts:
    27
    Hi,

    I am using build 8,053

    I do the image under windows.

    "Did you see the devices at the controller with Win-explorer?".. im not sure what you mean here. Yes i do see the devices i have attached to the WinXP Promise SATA 150 TX series IDE controller. They are drives E: and F:. They work fine.

    I do use the 2 onboard SATA slots. The reason i am using the 150 TX is because I have more than 2 SATA drives connected.

    Issue is:

    1) if the TX150 is enabled and i make a image of the OS installed on C: , True image crashes.

    2) if i disable the TX150 through device manager, thereby disabling access to E: and F:, i can successfully image the OS that resides on C: drive.

    Thanks for the link, ill look into it.

    Cheers, v
     
  4. MrMorse

    MrMorse Registered Member

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    Germany
    hi,

    please get the latest build 8101 of Ti11.
    Uninstall of the old version 8053 is recommended by other users.

    If the new build fixes your problem? I don't know.
    But then you have the newest version because Acronis support will ask about this.
     
  5. voirin

    voirin Registered Member

    Joined:
    Apr 24, 2007
    Posts:
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    Hi, thanks for your email.

    I have upgraded to the latest build, but I still get BSOD. I think ill live with the problem and just disable the sata card whenever I image my C: drive.

    Thanks again.

    Cheers, V
     
  6. MrMorse

    MrMorse Registered Member

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    Germany
    Hi,
    it will be interesting what the dump of BSOD shows.

    Can you do following:
    (I don't have an English XP. Perhaps you have to figure out where these properties are in your XP.)

    The attached picture you can find in the 'system-properties'.
    There you have to delete the hook in front of "Automatic Reboot".
    Choose "Kernelmemorydump" (=Kernelspeicherabbild) as the minimum.

    After the BSOD you get a Dump (C:\Windows\Memory.dmp).
    That dump you can analize with a tool from microsoft.
    Click
    (Or make an upload for me ;))
     

    Attached Files:

    Last edited: Aug 10, 2008
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello voirin,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    It's possible that Acronis drivers cannot properly recognize that controller. In this case, as noted by MrMorse, the dump file along with some additional information would indeed help investigating the problem and fixing it.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please make a screen shot of the Device Tree application the following way:
    - Download and unpack the Device Tree application;
    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the left in order to see all the items;
    - Make a screen shot.

    Please collect Windows mini-dump the following way:
    - Right click on "My Computer", choose "Properties" and go to the "Advanced" tab;
    - Click "Settings" in the "Startup and Recovery" box;
    - Choose "Small memory dump" in "Write debugging information";
    - Close all the dialog windows by clicking OK buttons;
    - Reproduce the system crash;
    The small dump file will be created in the directory chosen in the "Small dump directory" box.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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