Blue Screen

Discussion in 'ESET NOD32 Antivirus' started by royharv, Oct 23, 2008.

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  1. royharv

    royharv Registered Member

    Joined:
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    Running NOD32 version 3.0.672.0, with installed components:

    Virus signature database: 3547 (20081022)
    Update module: 1024 (20080514)
    Antivirus and antispyware scanner module: 1155 (20081016)
    Advanced heuristics module: 1078 (20081016)
    Archive support module: 1083 (20081016)
    Cleaner module: 1032 (20080724)
    Anti-Stealth support module: 1002 (20080723)

    Operating system is Windows XP with all service packs and security patches.

    I just installed the version of NOD32 last week. Until then I was running 2.something. A few minutes ago my system got a blue screen. The message on that screen mentioned a "bad pool caller". When the system restarted it said there had been a serious error and asked if I wanted to send it to Microsoft. I told it to send it. Microsoft came back telling me the problem was with my anti-virus or my firewall (Zone Alarm). Since my AV was new last week that seems like the probable cause.

    So I figured I would try to let ESET know, which brought me here.

    Roy Harvey
    Beacon Falls, CT
     
  2. proactivelover

    proactivelover Registered Member

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    did you install any other AV before EAV?
     
  3. royharv

    royharv Registered Member

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    From October 2007 to October 2008 the system ran NOD32, but it was the release that was current at the time of the install (2.x?). I was running under a free NFR license then. When that license was expiring early last week I purchased the latest version of NOD32 and installed it.

    Before October 2007 I was using AVG for at least a year. Before that I used Norton for a while. In each case I uninstalled the earlier AV software before installing the new.
     
  4. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
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    Location:
    California
    Hello,

    Please make sure that you have the latest device drivers installed for your network interface card. Also, verify your previous anti-virus software has been completely removed from the computer, with no leftover drivers, services or applications still resident.


    Regards,

    Aryeh Goretsky
     
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