Blue Screen

Running NOD32 version 3.0.672.0, with installed components:

Virus signature database: 3547 (20081022)
Update module: 1024 (20080514)
Antivirus and antispyware scanner module: 1155 (20081016)
Advanced heuristics module: 1078 (20081016)
Archive support module: 1083 (20081016)
Cleaner module: 1032 (20080724)
Anti-Stealth support module: 1002 (20080723)

Operating system is Windows XP with all service packs and security patches.

I just installed the version of NOD32 last week. Until then I was running 2.something. A few minutes ago my system got a blue screen. The message on that screen mentioned a "bad pool caller". When the system restarted it said there had been a serious error and asked if I wanted to send it to Microsoft. I told it to send it. Microsoft came back telling me the problem was with my anti-virus or my firewall (Zone Alarm). Since my AV was new last week that seems like the probable cause.

So I figured I would try to let ESET know, which brought me here.

Roy Harvey
Beacon Falls, CT

 

did you install any other AV before EAV?

 

From October 2007 to October 2008 the system ran NOD32, but it was the release that was current at the time of the install (2.x?). I was running under a free NFR license then. When that license was expiring early last week I purchased the latest version of NOD32 and installed it.

Before October 2007 I was using AVG for at least a year. Before that I used Norton for a while. In each case I uninstalled the earlier AV software before installing the new.

 

Hello,

Please make sure that you have the latest device drivers installed for your network interface card. Also, verify your previous anti-virus software has been completely removed from the computer, with no leftover drivers, services or applications still resident.


Regards,

Aryeh Goretsky