Blue Screen

Discussion in 'ESET Smart Security' started by opeli, Mar 14, 2008.

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  1. opeli

    opeli Registered Member

    Joined:
    Mar 13, 2008
    Posts:
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    Location:
    Kissimmee, Florida
    whenever I turn on the DSL modem, my computer crashes.
    I get a blue screen with the following messages:
    " The problem seems to be caused by the following file epfwtdi.sys

    PAGE_FAULT_IN_NONPAGED_AREA

    ***epfwtdi.sys-Address Fssc6A70 base at F55C2000,
    DateStamp 4614f52a

    Beginning dump of physical memory.
    Physical memory dump complete."

    Can anybody help?
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    Can you tell us more about the computer you are running ESET Smart Security on, as well as its version number? Also, what security software, if any, was previously installed on the computer?

    Regards,

    Aryeh Goretsky
     
  3. opeli

    opeli Registered Member

    Joined:
    Mar 13, 2008
    Posts:
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    Location:
    Kissimmee, Florida
    Board: P4M800-8237
    3.07 gigahertz Intel Pentium 4
    80 Gigabytes Hard Drive
    1 Gigabyte of RAM
    VIA Rhine II Fast Ethernet Adapter
    Windows XP Home Edition Service Pack 2
    Avast anti virus and Zone Alarm firewall.
     
  4. JaffaCakes933

    JaffaCakes933 Registered Member

    Joined:
    Mar 12, 2008
    Posts:
    7
    Im also getting this problem.
     
  5. ASpace

    ASpace Guest

  6. JaffaCakes933

    JaffaCakes933 Registered Member

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    Im using vista, we don't get a full memory dump option, either None, Small or Kernal.
     
  7. ASpace

    ASpace Guest

    No jokes , please.

    Open Start -> type System , then goto System protection and open it . Later ,
     

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  8. JaffaCakes933

    JaffaCakes933 Registered Member

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    I have no reason to joke, I just want to get it sorted like the OP.
     

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  9. ASpace

    ASpace Guest

    Something must be wrong with your Vista installation/setup . Then configure your Windows to generate a kernel memory dump . Confirm and when it happens , contact ESET Support (attach this thread's link in your mail)
     
  10. JaffaCakes933

    JaffaCakes933 Registered Member

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    Okay, it was already set on Kernel anyway, I have never had a Complete Memory Dump option, and this is probably the second or third format. (Home Premium x64)
     
  11. ASpace

    ASpace Guest

    I use 32-bit Home premium , don't know if it is only x64 thing.
    Anyway , kernel memory dump also gives lots of info - more than the small , hopefully it is enough for ESET to help them find the problem
     
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