blue screen THEN E000101F4 - can't find modules, pls reinstall

Discussion in 'Acronis Disk Director Suite' started by quercus29, Mar 28, 2009.

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  1. quercus29

    quercus29 Registered Member

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    Hello:

    So, I bought Disk Director Suite 10.0. i install and it asks to reboot. i say ok, it reboots to a blue screen that says serious system error, physical dump, etc. so i turn off machine and reboot, going to the "last good configuration". then i try to run disk director and get the error: E000101F4, application module error, cannot fine the necessary acronis Disk Director Suite Modules, please reinstall acronis disk director suite. i did that, and then went through this entire cycle. please help.

    thanks.
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Are you installing on XP or Vista? If Vista, make sure to right-click on the installer file and select the option to run it as an administrator. Also, did you install it for All Users?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello quercus29 and MudCrab,

    Thank you for choosing Acronis Disk Director Suite 10.0

    Please accept our apologies for the delay with the response.

    quercus29, please let us know the following:

    -the exact name of the file you are trying to install
    -the exact name of your OS

    Please also run the MD5 checksum utility in order to exclude installer corruption, here are the instructions:

    - Download a free checksum utility
    - Unpack and run the application. Browse and select the installation package you have downloaded;
    - Click the "Start" button;
    - Let us know MD5 value for your installation file

    Thank you.
    --
    Alexander Nikolsky
     
  4. MMi9564991

    MMi9564991 Registered Member

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    I am having the same problem
    after install the program requests a reboot and system will not restart.
    not even in saft mode
    system will only boot when I select last known good config but then Acronis wont run and I get the same error as above : E000101F4, application module error, cannot fine the necessary acronis Disk Director Suite Modules
    I am running windows XP
    Acronis Disk Director Suite 10.0
    MD5 value 57C8BD68F62EDA62EC48904053C33DBF
     
  5. MudCrab

    MudCrab Imaging Specialist

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    What build and language version of DD 10 are you using?

    Is the MD5 value from the downloaded installation file?
     
  6. MMi9564991

    MMi9564991 Registered Member

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    Is the MD5 value from the downloaded installation file yes
    language english
    version: I have no idea which ever one I would have down loaded from the web site 3 days ago
    DiskDirectorSuite10.0_d_en.exe
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    This is the installer for trial version of Acronis Disk Director Suite 10.0.

    First thing we should try is to completely uninstall the software (cleaning the registry).

    Please check this article for the detailed description.

    Also, please make the digital photo of BSOD itself and attach to your message in this thread.

    We are looking forward to hearing back from you at your earliest convenience.

    Thank you.
    --
    Alexander Nikolsky
     
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