blue screen of death

Discussion in 'Acronis True Image Product Line' started by WESTBEND, Oct 11, 2004.

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  1. WESTBEND

    WESTBEND Registered Member

    Joined:
    Oct 11, 2004
    Posts:
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    I installed TI 8 and tried to image the hard drive and I got blue screen with an error message about ulsata.sys. I then tried to uninstall it and I get the same blue screen. Tried restating in safe mode and uninstall and same results.
    any ideas :D
     
  2. brilogy

    brilogy Guest

    Just had the same problem!! Anyone have any ideas??
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello brilogy,

    Thank you for choosing Acronis Disk Backup Software.

    First of all please download the latest build (937) of Acronis True Image 8.0. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product. If the problem remains please do the following in order to enable mini-dumps.

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and send the mini-dumps created to support@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly.

    Thank you.
    --
    Irina Shirokova
     
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