BlackFog Privacy

Discussion in 'other anti-malware software' started by liba, Feb 2, 2018.

  1. Darren Williams

    Darren Williams Developer

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    iOS is actively under development and in fact is next to be updated.
     
  2. Rainwalker

    Rainwalker Registered Member

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    See post 622. Same problem/question here.
     
  3. Darren Williams

    Darren Williams Developer

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    If you are on Windows 7 and get a BSOD please send us your memory.dmp or crash.dmp file in the Windows directory so we can verify that its the same issue we are seeing on Windows 10. You can send it directly to support@blackfog.com and our engineers will review it before we release the 4.0.1 build.
     
  4. Dragon1952

    Dragon1952 Registered Member

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    I had to uninstall it because of constant BSOD crashes.
     
  5. Rainwalker

    Rainwalker Registered Member

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  6. Antarctica

    Antarctica Registered Member

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    I am on Windows 10 and beside the crash just after install, working fine now.:confused:
     
  7. paulderdash

    paulderdash Registered Member

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    Just had a situation where left- or right-click on taskbar icon did nothing ... v 4.0.1 (b275).

    Restarting BFP just created another process.

    Killed the original process in task manager, restarted and all is back to normal.

    Probably just my setup on this test machine, but I have not experienced that before.

    Edit: Looking at Glasswire alerts, it may just have been updating from 4.0.0 to 4.0.1 at that very moment!
     
  8. Darren Williams

    Darren Williams Developer

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    Correct, it was in the middle of an update. Should be good now.
     
  9. Darren Williams

    Darren Williams Developer

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    We have one minor change coming for those in Secure boot environments to get rid of that last issue.
     
  10. Dragon1952

    Dragon1952 Registered Member

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    Just got a BSOD with V4.0.1 when i closed my browser.
     
  11. Darren Williams

    Darren Williams Developer

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    can you please send us the dump file.
     
  12. Dragon1952

    Dragon1952 Registered Member

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    I tried to get to it but got a message that i could not access it.
     
  13. Antarctica

    Antarctica Registered Member

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    I guess I spoke too soon, just had a BSOD. :( and same as Dragon 1952, could not access the dump file. Removing the application until it is fixed.
     
  14. Darren Williams

    Darren Williams Developer

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    You can copy it to the desktop then email from there.
     
  15. paulderdash

    paulderdash Registered Member

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    Did get a BSOD (below) on reboot with v4.0.1 b275. Win 10 x64 Pro v1903 18362.356.

    Can't be sure it's BFP (as I was updating to HitmanPro.Alert v3.8.0 build 849 CTP2 at the time :)), but hopefully due to Secure Boot issue (which I have, turned on).

    WhoCrashed report:
    Code:
    On Fri 2019/09/27 6:08:41 AM GMT your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\092719-6171-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1C10A0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8066E24826C, 0xFFFFF30A524C2960, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    
     
  16. Darren Williams

    Darren Williams Developer

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    We have fixed this in 4.0.2. Looks like MS changed the way memory access is granted in Secure Boot mode and later versions of Windows. This will be posted in the next few hours.
     
  17. Antarctica

    Antarctica Registered Member

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    Thank you for your fast action.:thumb:
     
  18. paulderdash

    paulderdash Registered Member

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    :thumb: Just auto-updated to v4.0.2 (b280).
     
  19. Antarctica

    Antarctica Registered Member

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    Here too and so far so good.:)
     
  20. Rainwalker

    Rainwalker Registered Member

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  21. Dragon1952

    Dragon1952 Registered Member

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    It does not look like the Geographic region is actually blocked, but rather i just get alerted about a threat detection that happened for that region.
     
  22. Dragon1952

    Dragon1952 Registered Member

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    [2019-09-27 19:59:45.473966][INFO][18400] Insecure HTTP Error 12152: The server returned an invalid or unrecognized response
    [2019-09-27 19:59:45.473993][INFO][18400] Server Error: 12152 Response:
     
  23. Sir Percy

    Sir Percy Registered Member

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    Still getting g the BSODS.....(3 Today) with B280, when i uninstall BF everything back to normal. could this be an BF/HitmanProAlert incompability? Anyone else running BF/HitmanProAlert/WD combo and see the same?

    Edit: Should have included that i just restored thiis PC and not a hint of issues until i opdated to B280. Apologies :).
     
    Last edited: Sep 28, 2019
  24. paulderdash

    paulderdash Registered Member

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    I have HmP.A 3.8.0 build 849 CTP2 (with EAM, not WD) but have not rebooted since BFP update to v4.0.2 (build 280).

    No BSODs but I have not rebooted, which is when I previously got these (twice, presumably Secure Boot issue). Will reboot shortly, and update this post.

    Edit: Rebooted, no BSOD :).
     
    Last edited: Sep 28, 2019
  25. Sir Percy

    Sir Percy Registered Member

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    Thank you Paul, it' s strange, not a tint of issues with the other two. TY :)
     
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