Best way to remove v4 from computer running Windows 7?

I know that might sound like a stupid question, but with XP, using add/remove programs was sufficient, and from dong a Google search, it seems a bit different with Windows 7. My wife has v4 on her laptop, and I want to remove it and install v5, so please tell me the most straightforward, and best way. Mush appreciated, and thanks in advance!

 

Have you tried the uninstaller?

 

You mean this method?
http://kb.eset.com/esetkb/index?page=content&id=soln2289#Win_7

Is that the only way?

If so, the instructions are a little confusing. After you're in command prompt, in safe mode, it says:

In the command prompt window type cd desktop and press ENTER.

Then is says:

Important!

With certain configurations, the ESET Uninstaller utility will need to be launched by typing ESETUninstaller.exe /reinst into the command line and pressing ENTER (see Figure 1-4). The ESET Uninstaller utility will prompt you if the above switch is necessary. Otherwise, continue running the uninstaller normally.


What the hell does that mean? Do I type ESETUninstaller.exe, and hit enter, or ESETUninstaller.exe /reinst



Or.....looking at it again, do I simply run the uninstaller in safe mode, and the above only applies if I have a problem

 

These instructions are completely different, and what I'm used to.....will this work with Windows 7?
http://kb.eset.com/esetkb/index?page=content&id=SOLN2116#uninstall

 

Hello acillatem

The best way to uninstall Eset is to use the uninstaller in the start menu. You only have to use the uninstall tool if you for some reason cannot uninstall Eset the normal way through the start menu.

Cheers, Janus

 

Ah.....ok thanks! I found that other method first, and thought...wth?

 

Under Windows 7 - the removal process is: http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program
You do not need to point to the uninstaller via the start menu or programs list.
The v5 engine is available here:
http://www.eset.com/us/download/home/detail/family/2/

 

Thanks for that. I already did it via the start menu and the ESET uninstaller, and it seemed to go just fine, but good to know for the future.

 

You're welcome.
Did you use the manual uninstaller, or ... Did you accomplish what you set out to do ?

 

No, not the manual installer....start menu>all programs> ESET>uninstall. I've always done it that way or the method you mentioned, via windows, and then checked for any remaining folders, like it says. Of course, they were already removed. I just thought it might be different with Windows 7, so I googled it first, ans saw that manual installer, and it threw me, haha.

But yes, it's uninstalled, and v5 is up and running.

 

Thanks for the progress report, good to know that you are up and protected.

Please let us know if there are any other issues.

 

Good that it worked nicely for you, that's the way I ment in my first post