Basic Email Notification Question

Discussion in 'Acronis True Image Product Line' started by guest, Jun 12, 2008.

Thread Status:
Not open for further replies.
  1. guest

    guest Guest

    Since changing my email account to yahoo, I cannot get the email notification function of TI Home to work. I tried to update my email notification settings in TI, but think I am confused about what I need to enter. In the outgoing and incoming pop server settings in TI, I entered the applicable pop server information for yahoo. In the user name and password settings, I entered my main yahoo login information. I also checked "log on to incoming mail server" setting in TI.

    Can someone please let me know if I have updated my TI settings for mail notification correctly?

    Thanks!
     
  2. guest

    guest Guest

    Does anyone have any suggestions or is this just another example of the lack of Acronis support that I keep reading about?
     
  3. stevewa

    stevewa Registered Member

    Joined:
    Jan 22, 2008
    Posts:
    19
    can you post a screenshot of both of the setting screens, and just change your email address for privaccy? then we may be able to help you better.
     
  4. GroverH

    GroverH Registered Member

    Joined:
    May 10, 2006
    Posts:
    2,405
    Location:
    Massachusetts, USA
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello guest,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please enclose the e-mail address in "<" and ">" brackets (like this: "<my@mail.com>"). Please make sure that SMTP server doesn't require encryption (such as SSL), as Acronis True Image doesn't support that. Please also leave Username and Password fields blank, unless the SMTP server requires authentication to send messages.

    Thank you.
    --
    Marat Setdikov
     
  6. foghorne

    foghorne Registered Member

    Joined:
    Sep 27, 2005
    Posts:
    1,389
    Location:
    Leeds, Great Britain
    Note that POP is not an 'outgoing' protocol and you should not be setting POP server information here. In the outgoing server fields you should be configuring your SMTP settings. You should not need to set any POP information up at all, and you should not need to set any SMTP authentication details up, unless you are required to use them from your normal email client.

    F.
     
  7. smithalb

    smithalb Registered Member

    Joined:
    Aug 24, 2008
    Posts:
    4
    has anyone gotten this to work? I have a yahoo email account and I can no get mine to work either. Any help would be great apreciated.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello smithalb,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build of of the respective version of Acronis True Image. To get access to updates you should first register your software.

    If you experience problems with e-mail notifications, and the information in my previous post doesn't help you, please create sceenshots of e-mail notifications settings screens, and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.