backup will not start

Discussion in 'Acronis True Image Product Line' started by TheDragon, Nov 10, 2006.

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  1. TheDragon

    TheDragon Registered Member

    Nov 10, 2006
    ver 8
    use it every month to make full HD image
    BUT today
    go all the way through setup to 'make image'
    and it stops (progress bar is zero)
    then I see an icon in the schedule table
    I click on the job - and say start now, and it still does not work
    I tried to re-install (have original CD)
    but computer does not recognize the CD?
    but I did a reboot - with CD in
    and it booted to the program - I made an image
    but program still does not work from windows
    do I have registry problem or something?
    help plz
  2. Ralphie

    Ralphie Registered Member

    Oct 8, 2006
    Clean out your Temp, Temporary Internet Files, and Cookies folders and try the install again.
  3. TheDragon

    TheDragon Registered Member

    Nov 10, 2006
    I have tons of cookies for all my forums I visit etc
    and what do cookies have to do with the internal commands of a program?
    same for internet temp files?
    this is supposed to be an image maker of the WHOLE HD
    ie - what does it care what is there?

    and my cd drive should read the ATI CD in explore mode
    very strange
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello TheDragon,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    Also please make sure that the Acronis Scheduler 2 Service is started and both schedhlp.exe and schedul2.exe processes are running (use Windows Task Manager).

    Please note that you can run the schedhlp.exe and schedul2.exe (\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File->New Task) or do the following:

    - Download schedmgr.exe application;

    - Start the Command Prompt from Start -> Programs -> Accessories menu;

    - Run the following command in the folder you saved the file to: schedmgr.exe service start

    If the issue persists, please enable logging by SnapAPI program, reproduce the program failure and send us the "snapapi.log" file which is located at C:\. You can also use Windows Search tool (available in Start menu) to find this file. Also create Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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