Backup to RDX-Media

Discussion in 'Acronis True Image Product Line' started by teddos, Sep 3, 2008.

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  1. teddos

    teddos Registered Member

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    i am using Acronis True Image Echo Server with Build 8115 and SnapshotDriver.
    then i have create a task to backup all partitions of W2003 Server SP2 on FSC Primergy Server TX150S6
    the First Time the Backup started, the Backup File on RDX is created in about 4 Minutes, then i changed the RDX-Medium, and start the task again also, the Backup runs and the Backup file is created.
    for testing, i deactivate the option "ignore error sector", and start the task, is all ok, an backup runs
    then i eject the rdx media, reboot the system, use another rdx-medium, an start the task, then i have to accept to ignore error sectors, and the backup doesn´t go, the status is "analyze partition 1-1, or 2-3, or another.
    the error code of this "E000101F4: Error reading the harddisk, error to read of Sektorxxxx on Device 2"
    then i cannot stop the task, but i stop the process of true image
    the i change rdx-media, and restart True Image to start the task - the status is analyze partition 2-2
    the error comes "error reading sektor xxx on device 2"
    another test, the rdx-media is loaded, reboot server, start task ok
    reboot server, unload rdx-media - analyze error, "option ignore is activate", nothing goes, stopping task
    what is here the problem
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Apr 28, 2004
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    Hello teddos,

    Thank you for choosing Acronis Server Disk Backup Software.

    We are sorry for delayed response.

    Currently, to properly work with RDX drives Acronis True Image requires a special version of Snapapi drivers installed. It will be fixed in future versions of Acronis True Image. For now, please do the following to solve the problem:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also clarify the exact vendor and device name of the device in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. teddos

    teddos Registered Member

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    i have repost the request to technical support with the information that do you need
     
  4. xtra03

    xtra03 Registered Member

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    Jan 9, 2009
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    Hallo,

    we have the same problem.
    Hardware: FSC Primergy TX200S4, 4GB, 3x160GB sata MegaRaid, internal Tandberg(FSC labeled) RDX Drive USB.
    Software: Win2003R2_SP2 all Hotfixes
    TrueImageEchoServer WIN Build 8163

    How to solve?
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello xtra03,

    Thank you for using Acronis Corporate Products

    Please submit a request according to Marats' note, the issue needs a separate attention.

    Thank you.

    --

    Oleg Lee
     
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