Backup recovery does not recover dates of files!

Discussion in 'Acronis True Image Product Line' started by scharf, Oct 9, 2005.

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  1. scharf

    scharf Registered Member

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    I am using True Image 9. 2277. I am doing backups of files and folders . Today I wanted to recover some files. I was shocked that True Image does not recover the modification dates of my files. I am software developer, using CVS, and file dates are essential.

    I had an older full backup of the disk. Recovering the files from there had the same problem.

    The only solution I found, was plugging the image. If I just use the windows explorer and drag the files to the recovery location it works, because windows keeps modification date of files when copying.

    Unfortunately, this cannot be used for file backups, because they cannot be plugged.

    The main reason to upgrade to 9.0 was the file backups. I did not expect that this is implemented so badly :mad: .

    Well, so I will use gnu tar (cygwin) again to do my folder backups.....

    Is there a way to get the money back from an upgrade? I don't need 9.0 -- 8.0 is just OK.



    Michael
     
  2. breeman

    breeman Registered Member

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    I noticed the same thing. This makes the files and folders backup totally useless!
     
  3. jmk94903

    jmk94903 Registered Member

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    You might use the Windows Backup utility that is built into Windows XP Pro (Accessories / System Tools) and included in many XP Home installations if you are backing up to a hard disk or to one preformatted CD or DVD. It is an excellent program but can't write to CDs or DVDs by itself or span disks.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello scharf,

    Thank you for choosing Acronis Disk Backup Software.

    I have forwarded this issue to our Development Team and will inform you about the results of their investigation as soon as I will receive a response.

    Thank you.
    --
    Alexey Popov
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello scharf,

    I'm glad to inform you that this problem has already been investigated and fixed in build 2302 of Acronis True Image 9.0.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Alexey Popov
     
  6. scharf

    scharf Registered Member

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    Cool! When will this version be available :)

    Michael
     
  7. tachyon42

    tachyon42 Registered Member

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    Build 2302 was released 28 October 2005.
     
  8. scharf

    scharf Registered Member

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    I have the german version. On the update site, the latest update is:
    Last available update: build #2293, 2005-10-18
     
  9. Geto

    Geto Registered Member

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    I just tried 2302 version and it even dont start file backup, when I push "proceed" button then it simple displays progress bar and thats it. Then I must press "cnt-alt-del". File-level backup is probably new area for Acronis company and versions arent stables jet.
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Geto,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please create Acronis Report and Windows System Information as it is described in Acronis Help Post?

    Please also do the following:

    - Press the Start button, choose Run, type "drwtsn32" and press Enter;

    - In the dialog that appears check the Log File and Crash Dump paths, then press the OK button;

    - Run Acronis True Image and reproduce the problem;

    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2;

    Please also collect the following information:

    - Where do you store your images?

    - Describe actions taken before the problem appears step-by-step;

    - Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon.

    Create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  11. Geto

    Geto Registered Member

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    Unfortunately cant because I dont use TI in windows but instead as bootmanager.
    In file, in catalog, in FAT32 partition.
    Pushin "proceed" button as I say.
     
  12. wodey

    wodey Registered Member

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    :'( We have the same problem like GETO!!!

    We are working with XP-Home-Edition using an 80GB Drive for music-production, therefore it is FAT32-formatted.

    All attempts to make file-backups didn't work; we tried out different
    archive-locations and mediums.

    The trueImageService doesn't start; finally we killed the process showing
    " Operation in progress 0%" !!

    We have the same behavior on an old Win98-PC also FAT32-formatted!!

    Does the data-backup work at allo_O Yes, on our NTFS-formatted System!!

    One more hint: We tried out the job with ntbackup!!
    First time it failed too (FAT32), unchecking "Disc Shadowing" it worked" !!

    Who can help?? -- We sent all logs for Acronis Customer Service!!

    wodey
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Geto,

    Thank you for choosing Acronis Disk Backup Software.

    Please use the latest update of Acronis True Image 9.0 (2323) which is available in the Product Updates section at our web-site.

    If the problem still persists, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Could you please also clarify whether you try to create an image to an internal hard drive or an external one?

    Please contact Acronis Support and provide all the collected information along with the link to this thread.

    We will do our best in order to resolve the problem under consideration as soon as possible.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  14. wodey

    wodey Registered Member

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    :p Well, the problems discussed above
    depend on patch 2302!!!

    Today I got patch 2323 and IT WORKS !!!!


    wodey
     
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