Backup problems

Discussion in 'Acronis True Image Product Line' started by Jhon, Dec 26, 2005.

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  1. Jhon

    Jhon Registered Member

    Dec 26, 2005
    Hello everyone.

    I am trying to create incremental backups of my C: partition (FAT32) from outside windows. So I created a boot CD with TI 9 and booted from it.
    First I tryed to create the first backup of the C: partition using "Back up files and folders" method. I selected the entire C: partition in the treeview, set the output to D:\Backup1.tib, compression to maximum and started the backup. After backing up a few files TI stopped on a file and would not continue. The file was not corrupt and there was plenty of space on D:. This seems to happen every time I try to do a file backup, no matter the files it is backing up. TI just stops, and if I press Cancel button it says that it's trying to abort the task but it doesn't do anything. Is there a known problem with this?
    After that I tryed to create a backup using "Back up entire drive or partition" method. I succesfuly created the full backup of the partition to D:\BK1.tib (627 MB).
    Just to test the incremental backup feature, I booted into linux live and added 30 MB of files to C: without defragmanting or dooing anything else to it.Then booted again into TI 9 and tryed to create an incremental backup of the partition. I choose the destination D:\BK1.tib and then selected "Create incremental backup". The backup completed succesfuly and D:\BK2.tib was created. But BK2.tib is 660 MB, and I added only 30 MB of files. Why is this? If I select the backup in TI 9 it says: "This is volume 2 of multivolume BK.tib", so it appears that it is an incremental backup.
    Is the first backup included in the incremental backup? I mean if I restore BK2.tib will I not need BK1.tib.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Jhon,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2323) of Acronis True Image 9.0 which is available at:

    To get access to updates you should create an account at:
    then log in and use your serial number to register your software.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2323.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if any of the problems you reported still persists.

    If yes, then please create Linux system information (sysinfo.txt file) as it is described in Acronis Help Post.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before each of problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
  3. Jhon

    Jhon Registered Member

    Dec 26, 2005
    The boot disk created with the latest build solved all problems.
    Thank you very much for the support.

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