Backup file cannot be opened

Discussion in 'Acronis True Image Product Line' started by ddinc, Jan 7, 2009.

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  1. ddinc

    ddinc Registered Member

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  2. Tatou

    Tatou Registered Member

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    Hi

    I am assuming this is an image file made of a partition or HD

    See if you can copy the tib file to a hard drive from the DVD, validate it when it is on the hard drive using TI and if it validates then mount it and see if you can look at and copy the picture

    What OS are you running and version of ATI?
     
  3. ddinc

    ddinc Registered Member

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    When validating I get "this is not an image made with TI or is corrupted"
    I use vers 11 ...XP but the file was backed up with vers 10.
     
  4. Tatou

    Tatou Registered Member

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    Hi

    Mmmmm

    Is that from validating on the Hard Drive or DVD?
     
  5. MudCrab

    MudCrab Imaging Specialist

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    Is that when trying to Validate from the DVD or from the image copied to a hard drive?

    TI 11 should not have problems reading a TI 10 image.

    Have you tried booting to either your TI 11 or TI 10 CD and seeing if the image will Validate successfully?
     
  6. ddinc

    ddinc Registered Member

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    Either DVD or Hd both same.
    This backup is a separate backup not on the
    drive image Cd .
    But I must add that I could not restore from the
    image cd either.
    Rescue Cd works though.
     
  7. MudCrab

    MudCrab Imaging Specialist

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    Is the image file just one file?

    Was it burned to the DVD directly from TI? If so, was it from TI in Windows or when booted to the TI CD?

    Can you Explore the image? (I don't do Files & Folders type backups with TI, but I think that option is available for those backups.)

    If you still have your TI 10 CD and haven't tried it yet, I'd boot it and see if it could access the image file.

    Also, are you using the latest build of TI 11 (8,101)?
     
  8. ddinc

    ddinc Registered Member

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    Answers below in red


    Maybe I should install vers 10 ??
     
  9. Tatou

    Tatou Registered Member

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    ddinc

    Installing version 10 is an option

    The reason that a tib file can't be validated can be many. As described by SeekForever in an earlier post

    Not a TI archive is usually caused by reading an archive with a previous version that doesn't understand the new format. It also can be caused if TI can't read the archive properly and make sense of it.

    The "archive corrupt" message means that TI cannot read the archive and generate the numerous checksums in memory correctly. TI writes 4000 checksums per gigabyte and stores them in the archive file. A validation reads the archive, recreates the checksums and compares them to the stored values. A single bad bit in any one of them causes the archive to be declared corrupt.

    There are various reasons this can happen:
    USB device/motherboard chipsets don't play nice together,
    USB chipsets have problems with very large files,
    cable length too long (use rear connectors, not front),
    poor quality USB cable,
    USB drive powered from USB connector is starving for power,
    USB drive on hub,
    other USB devices interfering,
    bad sector on USB drive,
    bad RAM in PC,
    ... .

    Oldaussiedog has given good advice and if you want to take TI out of the picture completely for your peace of mind, take one of the tib files and use a free checksum calculator to calculate its checksum, MD5 is a good one. Then copy it to the USB drive using Windows and run the calculator on that copied file, it must agree. Now copy the file from the USB drive back to the PC and run it again on the newly copied file, again, you should get the same value.

    Run chkdsk X: /r on your partitions. Do the USB one receiving your archive first. Substitute the drive letter of the partiton being tested for X.

    Run memtest86+ free from www.memtest.org , current version is 2.1, IIRC. Let it run for several passes but overnight is best. There must be zero errors.

    Often the corrupt problem arises in TI's Linux recovery environment rather than in Windows. This is typically caused by a poor Linux driver for the hardware. Note that you must test the Linux environment on the boot CD even if the Windows stuff works because it is what gets used to restore the image to the active partition - even if the recovery is started in Windows.


    Try the memtest as suggested to make sure your memory is OK

    Other than that I don't have much other suggestions I am afraid.

    Its probably little help now but I suggest in future backing up critical data files by copying them in an external drive rather than using something like TI which stores them in a proprietary format.
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello ddinc,

    Thank you for your interesting in Acronis True Image

    If the issue still persists contact Acronis support and submit technical request using this link or contact us via Live Chat and we will provide you the latest ISO image of Acronis True Image 10.0 Home to solve the issue.

    Best regards,
    --
    Dmitry Nikolaev
     
  11. ddinc

    ddinc Registered Member

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    I have contacted support with the link mentioned.
    Got a automated message on 23 th. with case #00058558 .
    But this was all ??
     
  12. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello ddinc,

    Thank you for using Acronis True Image

    Have you validated the archive after its creation? if the archive the archive was corrupted from the very beginning, you are unable to retrieve the files.

    I sent you the file via PM.

    Thank you.

    --

    Oleg Lee
     
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