Backup failure - "Cannot access drive."

Discussion in 'Acronis True Image Product Line' started by fsultan, Sep 28, 2007.

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  1. fsultan

    fsultan Registered Member

    Joined:
    Sep 27, 2007
    Posts:
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    Hello,

    We are running Acronis True Image Server version 9.1 (Build 3832) on our server. An overnight scheduled backup of our machine failed last night. Here is the error message that I was presented with this morning as I came in:

    "Cannot access drive.
    Cannot create the image of the logical drive C: because it is currently in use by running applications or the logical drive contains bad sectors.: None: User replied: oK"

    I'm running a diagnostic on the hard drive as I type this then I'll do a chkdsk.

    Any advice as to what could be the issue or what else I could try to troubleshoot the issue?

    Thanks.
     
    Last edited: Sep 28, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello fsultan,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build of Acronis True Image 9.1 Server for Windows. To get access to updates you should first register your software.

    If the issue persists and chkdsk (with surface scan included) doesn't find any errors, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the user.dmp and drwtsn32.log the way described in this previous post

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  3. fsultan

    fsultan Registered Member

    Joined:
    Sep 27, 2007
    Posts:
    3
    Hello Marat,

    Thanks for the response. After running a chkdsk, a backup was successfully created.

    Thanks.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello fsultan,

    We are glad to hear that your issue has been solved and you can use Acronis True Image successfully.

    If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

    Thank you.
    --
    Marat Setdikov
     
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