Backup errors if Outlook is running...

Discussion in 'Acronis True Image Product Line' started by cmcole101, Jun 24, 2009.

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  1. cmcole101

    cmcole101 Registered Member

    Jun 24, 2009
    Good day.

    After doing a forum search I have been unable to find any solutions to correct the backup error problem if Outlook 2007 is running. Other programs seem to handle this situation, but TI Home 11 build 8101 will only run if I stop Outlook.

    With this being the case, is there an update to correct this situation, or is there a command I can put into the backup that will close Outlook if it is running prior to the backup beginning?

    Thanks in advance. :)
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Cole,

    Thank you for using Acronis True Image

    Could you please provide us with the entire log file of the failed operation?

    - Start Acronis True Image;
    - Select Tools -> Show log;
    - Choose the log entry which contains errors;
    - Click on the diskette icon, choose the location (folder) and save there;
    - Attach the log file to your post.

    Also, could you please let us know the size of the .pst file?

    Thank you.

    Oleg Lee
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