Backup date was not found

Discussion in 'Acronis True Image Product Line' started by Maxwel, Apr 5, 2009.

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  1. Maxwel

    Maxwel Registered Member

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    One of my backups succeeds with the error "Backup date was not found". This has happened 3 straight days with TI Home 2009. Otherwise, the backup seems ok. What's going on?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello Maxwel,

    Thank you for using Acronis True Image

    What is the build number of your program? You can check it navigating mouse cursor to upper line of the program then press ALT + left mouse button -> Help -> About

    Have you validated the archive (Tools -> Validate backup Archive)? Are you able to mount it or Explore the file? Also, could you please provide us with the log file of the backup operation?

    - Launch the program;
    - Tasks and logs, Log;
    - Choose the log entry which contains errors and make right-click on it;
    - Select save option and specify the desired location for the log file to save to;
    - Attach the file to your post.

    Thank you.

    --
    Oleg Lee
     
  3. Maxwel

    Maxwel Registered Member

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    2009 Build is 9709.

    It validates and can be explored.

    This is a differential backup tricked into full. Six files are retained.

    Attached is the most recent log.
     

    Attached Files:

  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Maxwel,

    Thank you for using Acronis True Image

    You can disregard these messages, they don't influence the software functionality.

    Thank you.

    --
    Oleg Lee
     
  5. Maxwel

    Maxwel Registered Member

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    Ok. Unfortunately, this is a daily backup and TI is flagging every day as having a failure.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Maxwel,

    Thank you for using Acronis True Image

    Since the backup files are not corrupted, you shouldn't worry about the possibility to recover the archive in the case of need. We will get rid of this incorrect message in the log file in the next build.

    Thank you.

    --
    Oleg Lee
     
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