Backup Archive Location(s) -- Inaccessible

Discussion in 'Acronis True Image Product Line' started by, Nov 3, 2006.

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  1. Registered Member

    Nov 3, 2006
    Hi, Guys!
    I have activated the Startup Recovery Manager in Acronis TrueImage Home v10, so that upon boot-up I can get into Acronis by pressing F11.
    When I start through the wizard to create an image in the Startup Recovery environment and I get to the stage to choose a backup location, the list of locations shows only 'My Computer' with the mouse cursor and the hourglss and nothing else.
    So, basically, I can not select a backup location.
    This has happened on 8 out of my 10 PCs. All of them have got different hardware (in a nutshell, just processor-wise -- some have 32-bit CPUs, some -- 64-bit, all of them are running either XP Professional or XP Home, though).
    I have experimented with Acronis TrueImage Corporate v9, as well -- same outcome.
    The funny thing is that on some of them I can see and access all backup locations but only if I reboot several times and this happens on a pretty random basis.

    I would really appreciate it if somebody comes up with a workaround.

    P S: If I do the same in Windows mode or boot from an Acronis Recovery CD, I do not experience any problems of this nature.

    Last edited: Nov 3, 2006
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    If you have the same screen as in the attached screen shot, please double-click on the "My computer". After that you should be able to see the drives tree.

    If it is not the case please collect the following information:

    - Please use a digital camera to make a shot of the screen with Backup Archive Location window, if possible;

    - Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov

    Attached Files:

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