back

Discussion in 'Prevx Releases' started by webbit, Feb 10, 2014.

Thread Status:
Not open for further replies.
  1. webbit

    webbit Registered Member

    Joined:
    Nov 2, 2008
    Posts:
    222
    I have come back to webroot , having tried panda and bit defender, not to slag them off , good in their own right but very bloated , webroot is unique as it is very light, but we need positive results from test, like AV ect
     
  2. ams963

    ams963 Registered Member

    Joined:
    May 3, 2011
    Posts:
    5,965
    Location:
    Parallel Universe
    Good to hear you're back with WSA. Good going:thumb:
     
  3. 800ster

    800ster Registered Member

    Joined:
    Dec 1, 2006
    Posts:
    203
    Welcome back and I agree on the detection tests. I keep flipping between WSA on its own and running alongside another realtime AV such as Avira (or MBAM pro) just to be sure. A good recent detection review would really put my mind at ease, hopefully as they are sorting out how to test WSA this might be soon (I know WSA has rollback features after infection but I would prefer to be more secure up front).
     
  4. fax

    fax Registered Member

    Joined:
    May 30, 2005
    Posts:
    3,723
    Location:
    localhost
    Best test is done by users in real life situation .... and keep in mind support helps also on clean-up cases.
    So you are good to go.
    Yes.. yes..., I know, this will not stop users complaining about WSA not in test :D
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Yea my Back use to hurt many years ago but WSA is so light I don't even brake a sweat now! :D

    TH
     
  6. Rompin Raider

    Rompin Raider Registered Member

    Joined:
    May 6, 2010
    Posts:
    1,228
    Location:
    North Texas
    You have to admit...it's addictive!!! I like testing all of them but can't stay away from WSA-C more than a day or so.;)
     
  7. webbit

    webbit Registered Member

    Joined:
    Nov 2, 2008
    Posts:
    222
    me too raider, but they all seem to slow everything down, bit defender for some reason stopped firefox from loading my banking website, i only paid £7 for it so not too bad, and panda i got for £9 for 5 years !!!!! but it made my 6 gig 8 core laptop so slow to load up, so webroot is unique, and much better , the only prob is the remnants of the others left so i made need to do a clean install
     
  8. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    Came back, then left again last week. I think it has quite a few issues that need to be worked out still. Also, I found it 'dragged' even very speedy, quad core machines, slowing launches, stalling installations, etc. <sigh> Starting to drop my 20 unused 3PC licenses on Ebay today - unfortunately.
     
  9. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Very surprised to hear that - could you send me a log to my username at gmail.com to take a look?

    Thanks!
     
  10. webbit

    webbit Registered Member

    Joined:
    Nov 2, 2008
    Posts:
    222
    one thing webroot does not do is slow down my pc
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
  12. Securon

    Securon Registered Member

    Joined:
    Jan 11, 2009
    Posts:
    1,935
    Location:
    London On
    Good Morning! I had a very off putting parting of ways with the Panda people just this past year regarding their handling of a refund for Panda Cloud Pro A/V.I was told they don't issue refunds,specifically for their Cloud Product. And the CSR I initially contacted in their U.S.A.Office left Panda,so they had nobody that could initiate a refund,supposedly. Hard to believe a Major Security Vendor being so Unfocused and Unconcerned in regards to their Customer. Anyhow Webroot is the model by which all other Vendors should aspire to. They're Always present in assisting us here at Wilders...and addressing my Concerns promptly when I have to contact Customer Service or Support in Colorado. My own feelings are Servicing your Customer After the Sale results in Loyalty in establishing a long term successful relationship. I know it's expensive to set up and maintain an Affiliate Office elsewhere,but in doing so you have to hire front line Personnel that will Nurture and Grow your Business by communicating a Positive and Friendly Attitude. Customer First and the Profits will Follow. Sincerely...Securon
     
  13. ProTruckDriver

    ProTruckDriver Registered Member

    Joined:
    Sep 18, 2008
    Posts:
    768
    Location:
    "Here on Wilders"
    Exactly! :thumb:
     
  14. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    Marketing FUD.

    My machines are generally quite powerful, yet all of them had 'issues' with Webroot. I had issues myself with the sudden inability to type in a browser, as noted here by others in a different threat. False positives were always a problem, specifically it kept indicating a Rootkit, when it was a fresh 8.1 installation, and scanned with 8 other rootkit finding products.

    We noticed a 'slowdown' of application launches. For example Opera would take a full 2 seconds longer to launch with Webroot running. In other cases installations would 'stall' during the install process, and work fine with Webroot removed.

    Finally, we deal with a lot of new, overseas, or beta products, and the sandbox feature would constantly flag applications. After opening incessant tickets to get things whitelisted, we gave up. The 'average' machine where all of this happened(including stalling/slowdowns) were Quad Core 3.4ghz, GTX760 Graphics, 8-16GB of DDR4 Ram, 1TB 7200RPM drives, Windows 8.1Pro 64-Bit (minimum). Products running were WSA+MBAM+Admuncher, nothing else.

    Once Webroot was removed, the problems went away.
     
  15. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Well I don't know what is causing your issues as I have none of those you mentioned and I don't believe in FUD when it comes to WSA as I have 20 users in my online console and none and I mean none have any issues from XP to Win 8.1!

    TH
     
  16. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    You need to realize I am a poweruser, and deal with many power users. Run of the mill computer users likely wouldn't notice a whole lot of issues with Webroot. I can tell you from my client base, virtually 100% of them wouldn't notice a 1-3 second delay opening a program. I notice, because it's my job to notice.

    Also, normal users are much less likely to pin any issue on any product they are running. As someone that has serviced over 5,000 clients, I can tell you that the majority blame 'hardware' first. "This computer isn't running right", not "Some software on this computer is causing an issue". That's not how the majority of people think. So let's be realistic here, 20 users isn't a good sample size, and 20 non-power users isn't an effective talent pool. I run launch monitors, and IO meters, I can see the performance hit on paper to confirm how it 'feels'. Webroot isn't nearly as light as people think it is, and since none of the major testing organizations are testing WR any longer, we don't have official confirmation. But it's there.

    The other issues are very real, but how many non-power users notice a program sitting monitored in the sandbox? None. I can tell by the number of tickets I opened for whitelisting of reasonably popular programs that the majority of Webroot's customers aren't very savvy, and haven't noticed them being sandboxed (and potentially causing issues). I like webroot in principle, just not in delivery. I'll check back in a year or so, and see how things are shaking with it. I wish I had a stand-alone PrevX to run still. <sigh>
     
  17. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    DoctorPC - I asked this in another thread: could you please provide a copy of your WRLog to my username at gmail.com if you still have one? Any delay running any application is unexpected with Webroot: it should have virtually zero impact on the system. I am also a power user and experience no problems and I'd be the first to complain (to myself :D) if it were slowing me down at all.
     
  18. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    You need to know I have been Beta Testing Prevx and all of the Webroot SecureAnywhere Beta's so I do know what I'm talking about in this case why don't you install WSA again and work with support to find solutions for your issues that would be appreciated and (PrevxHelp) Joe is the VP of Endpoint Solutions Engineering for Webroot and was the lead Developer for Prevx so I hope you can understand where I'm coming from? Just in case here is the link to support: Webroot Customer Service

    Thanks,

    TH[FONT=&quot][/FONT]
     
  19. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    I will setup a development machine to test, but it may not be for a few weeks due to current backlog.

    At any rate, if I was to install WR as a very very light application, a sort of 'final' layer security product, what settings do you recommend? Is this even possible with the current versions?
     
  20. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    I strongly suggest just leaving the settings at their defaults in all cases.
     
  21. Thankful

    Thankful Savings Monitor

    Joined:
    Feb 28, 2005
    Posts:
    3,731
    Location:
    New York City
    I agree that their customer service is excellent. However, their support form is not that user friendly, at least not to me. This is the second password I have for Webroot, the other being for MyWebroot. I have to enter my email address and password every time I have correspondence with support. I have to look up the password which I may not be able to find. Sometimes the form doesn't accept the password on the first try. It seems to me that corresponding with support should be easier than it is now.
     
  22. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    That's strange I use the same email address and it's always the same password ever since WSA support came to be for me I kept the the first reply email from support in Outlook because when I clean out cookies I need to look up the password Webroot Customer Service

    TH
     
  23. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    Basically I'd want it for the Web Inspection and On-Access cloud scanning. Everything else entirely disabled. Making it as light as possible, PrevX style I think. Sort of just another final layer. Not sure it would be worth it in that respect.

    I miss Threatfire, and PrevX proper, and really want a replacement for them, like a Webroot-Lite..
     
  24. Securon

    Securon Registered Member

    Joined:
    Jan 11, 2009
    Posts:
    1,935
    Location:
    London On
    Good Evening! Thankful... I would try too suggest a Solution...in dealing with Support...in the fact that their Process needs to be revised. Meaning the Password procedure needs to be streamlined...more user friendly. It's merely my observation; that when a individual enters their e-mail address it should default and include your password...somewhat similar too the checkmark you enter into the box...that states remember me...the next time you revisit the site. All of the info is of course confidential,and certainly much more effective and efficient. Contact support and see if a Solution based suggestion works. Sincerely...Securon
     
  25. ams963

    ams963 Registered Member

    Joined:
    May 3, 2011
    Posts:
    5,965
    Location:
    Parallel Universe
    Couldn't agree more.:thumb:
     
Thread Status:
Not open for further replies.