AVGSP 7.5 Installing clean driver failed

Discussion in 'ewido anti-spyware forum' started by Cel, Oct 2, 2006.

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  1. Cel

    Cel Registered Member

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    While looking for a help file I noticed the following in the "error logs" but I do not understand what it means. Is this important?

    By the way the help feature in the program is not working.

    Error: No process information available, Position: .\ProcessViewer.cpp, 722
    Error: Installing clean driver failed, Value: 00000005, Position: .\main.cpp, 322
     
  2. peter.ewido

    peter.ewido former ewido team

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    Help files will be available soon. Are you running as administrator? The first error is only "informational", it is connected with the old problem that the process viewer wouldn't show any processes. If that happens now, it logs it and refreshes the list.
     
  3. Cel

    Cel Registered Member

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    I only run as administrator to check updates on my AntiTrojan program then once that has been checked I go to my limited user account.

    Please forgive my ignorance but I am not sure what the process viewer is. Is that the window I see when doing a control, alt, delete action?

    Thank you for your time in this matter
    Take Care
    Cel
     
  4. peter.ewido

    peter.ewido former ewido team

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    No, I meant the process viewer of AVG Anti-Spyware, the one you can find under "Analysis". Ok, if you are running as limited user, the error message is ok, you can ignore it :)
     
  5. Cel

    Cel Registered Member

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    Peter: I am glad I asked about the process viewer I had not clicked on that feature before. Has great info. Now I have a better understanding about what you were referring to. Thanks for your time in this matter.

    Take Care
    Cel
     
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