Hi, I have been complaining on this board about a problem I had with AVG 7 Pro missing viruses that were picked up by online scans. These were viruses that were in the Temporary Internet Files and were usually exploits. Someone suggested to me to do a format and clean install to see if the operating system was corrupted, which I did. So I took the PC out for a cruise last night to some nasty places to see what it would pick up. Afterwards AVG reported that there were no virses found, yet Bitdefender Online Scan found several, again in the Temp Files. I decided to take this up with Grisoft. Firstly, their support is quick. My first email took 25 minutes for them to respond. The second took about a hour. Not bad! They asked for me to send them the files in a ZIP or RAR file that has a password. Thing is I do not know how to do this. Could someone please tell me how to put the files in a Zip or Rar folder, or point me in the right direction. They also wanted me to send my MS Windows version number. I take it that it is listed under My Computer and is a Date (Mine says 2002). I am sorry if this post is in the wrong section of the forums, but I was not sure where to put it, since it is both an Anti Virus and Software question. I have always got great advice here so thats why I came here first. Thanks a million.