AV-Comparatives: Support Test 2016

Discussion in 'other anti-virus software' started by anon, Apr 20, 2016.

  1. anon

    anon Registered Member

    Joined:
    Dec 27, 2012
    Posts:
    4,094
    AV-Comparatives: Support Test 2016

    http://www.av-comparatives.org/support-test/

     
  2. xxJackxx

    xxJackxx Registered Member

    Joined:
    Oct 23, 2008
    Posts:
    4,049
    Location:
    USA
    'Typical questions' are not worth my time contacting the support of companies such as this. I come here to ask/answer such questions. I find it interesting that this is even a test, as I expect it is something that is difficult to measure without a large enough sample group. I would in no way base a purchase decision on it but thanks for posting it. It will surely be useful to the folks that do utilize tech support.
     
  3. hawki

    hawki Registered Member

    Joined:
    Dec 17, 2008
    Posts:
    1,956
    Location:
    DC Metro Area
    IMHO these "typical questions" are "far" too basic for an effective measure of support.

    Does the fact that Symantec was included indicate it has agreed to take part in the full range of AV-Comparative Tests again?
     
  4. Nevis

    Nevis Registered Member

    Joined:
    Aug 28, 2010
    Posts:
    786
    Location:
    255.255.255.255
    These questions are not even close to actual support queries.

    Even most basic test would be saying: I think I am infected with malware. Please help me clean this.

    I tested this question and shocked to see support response.
    For example: Mcafee support person did not even listen to what was the problem etc. Simple reply was Please take XX dollars per hour support and our Representative will look.
    And Mcfee got good rating in this test ( I am not saying to make a generalization from this example though ).


    Following company gave me better support:Norton, eset, WSA, bitdefender.


    When it comes to support, I will not give a penny's worth to any such results.

    PS: I am still smiling thinking about the questions used in this test :D
     
  5. Charyb

    Charyb Registered Member

    Joined:
    Jan 16, 2013
    Posts:
    552
    I don't care much about what questions were asked. I do care about how each vendor's support personnel handle these issues.
     
    Last edited: Apr 20, 2016
  6. SweX

    SweX Registered Member

    Joined:
    Apr 21, 2007
    Posts:
    6,429
  7. SnowFlakes

    SnowFlakes Registered Member

    Joined:
    Jun 29, 2011
    Posts:
    194
    Do people still belive in this test in year 2016 ?
    I mean it was diffrient 4 or 5 years ago but Today, lol
    wow
     
  8. anon

    anon Registered Member

    Joined:
    Dec 27, 2012
    Posts:
    4,094
  9. SnowFlakes

    SnowFlakes Registered Member

    Joined:
    Jun 29, 2011
    Posts:
    194
  10. anon

    anon Registered Member

    Joined:
    Dec 27, 2012
    Posts:
    4,094
    =>
     
Loading...