automatic updates fail

Discussion in 'ESET Smart Security' started by brynn, May 9, 2009.

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  1. brynn

    brynn Registered Member

    Joined:
    Jul 26, 2006
    Posts:
    24
    Location:
    USA
    Hi Friends,
    I'm using ESET Smart Security v 3.0.669.0, and have enabled the automatic virus signature database update feature. But at the scheduled update times, I get an error message saying that the database could not be updated because of incorrect username and/or password. I have entered the correct username and password many, many times, but the automatice updates fail every time. Interestingly, I can start the updates manually and they are successfully downloaded without any problems.

    I've checked and double-checked and gone over all the settings I can find that I think might apply to the automatic updates feature -- checked them many times. But everything appears to be correct, as far as I can tell....although certainly there are some settings I don't completely understand.

    Since I am able to get the updates "manually", I guess this isn't a serious problem. But I really would like to be able to depend on the automatic updates feature, and not have to rely on my aging memory. So I'm hoping you all can help me fix this?

    Thank you very much :D
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Try uninstalling ESS and installing it from scratch (I'd strongly recommend installing ESS v. 4.0.424). It sounds like something's wrong with the registry.
     
  3. brynn

    brynn Registered Member

    Joined:
    Jul 26, 2006
    Posts:
    24
    Location:
    USA
    Geez!
    Ok, thanks marcos :)
     
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