Automatic update won't work

Yesterday I installed a new hard drive and thus reinstalled all my old programs. I downloaded NOD32 using the username and password provided when I bought it originally. When I tried to update it manually the first time, it balked, bringing up the username and password box. I re-entered the password and on the third attempt it finally updated. But now, automatic update will not work either, and in the log it says: Update failed (Incorrect username or password). I know I'm using the correct username and password.
What gives? Bob

 

Hi bobinutah. I was having the same problem. Auto update wasn't working.
Click > update
Click > Setup

Make sure your username and password are in the boxes. My username and password boxes were blank. I had to re enter them, and it fixed the problem.

 

I thought I did that earlier... but... following your suggestion, I (copied and pasted) both username and password, and voila! Automatic update started to work again. Thanks! Bob