I'm a long-time NAV and VirusScan user, currently evaluating NOD32 using the trial version. I've been very happy with the scans themselves, and the performance. But I'm having some strange problems with updates, and I need some expert assistance. PROBLEM SUMMARY ---------------------------------- - I'm using the NOD32 Trial version 2.000.9, installed exactly two weeks ago. - I have an automatic update task enabled in the scheduler, configured to check every few hours, to retry ASAP if a time is missed, and to automatically choose a server. - After creating this task, it works correctly (launched at the proper times and apparently connecting to the ESET servers), UNTIL an update is actually available! - IF the update task is triggered AND an update is available, the download process is started. HOWEVER, it ALWAYS hangs after downloading only a fraction of the package. Note that this is NOT a "server connection failure". The server is reached, and the download begins -- it simply never completes. I'm connected through DSL, and normally have no trouble downloading large files. This has occured on EVERY automatic update performed (IIRC, at least 5 since installation). It does NOT matter which update is being downloaded (see below). The amount downloaded before hanging, as displayed in the Update screen, has varied from 7%-20% (about 60KB to 380KB), as best I can remember. - WORSE... At this point, the entire update process is frozen. There is NO further attempt to complete or retry the current download, even after rebooting the system. The scheduled auto-update task is NEVER triggered again. I've waited as long as 2 days. I've rebooted the system. Nothing changes. Apparently, once "wedged", it remains wedged until I intervene manually (see below). - WORST OF ALL... There is no indication that anything is wrong. If I don't manually (and regularly) check the Update display, I would never know the updates were not succeeding. At first, I thought this was a problem with one specific update. I went to the Update screen, clicked the "Abort" button. This cancels the download, and the button changes to "Manual update". I click this, and the download starts over AND SUCCEEDS! However, all is STILL not well: - The scheduled auto-update task, which is still showing as enabled in the Scheduler, IS NEVER TRIGGERED AGAIN. Again, I know this because I have waited up to 2 days, reboots, etc., checking it periodically to see if it is listed as triggered. The date remains fixed at the time when the last auto-update hung. - The only fix is to delete the existing task, and re-enter a new (identical) task. At that point, we start the whole dance all over again. So, for anyone still reading... MY QUESTIONS: ------------------------------------------------------------ My *hope* is that this is an artifact of running the TRIAL verson. Various reports in this forum indicate that the trial version will only update signature files, and not program updates. However... I can't find any documentation anywhere that describes the symptoms I've described above. - Has anyone else seen this specific behavior? - Can anyone *reliably confirm* that this is the normal, expected behavior for the trial version, and that the problem goes away in the paid version? - Alternatively, can anyone point out something I've done wrong in the configuration or use of NOD32? As much as I like what I've read about NOD32, and however good the actual scanning is, if I can't get automatic update to work RELIABLY, and if it doesn't ACTIVELY ALERT ME WHEN THE UPDATE FAILS, then its useless. Thanks for any help you can give -- this is proving very frustrating. MY SYSTEM INFO (relevant subset) ----------------------------------------- - ENOD32 2.000.9 trial version, installed Aug 11 - Virus signature database build 4774, version 1.850 (but the problem has occured on EVERY update tried since installing) - WinXP ver 5.1.2600 Service Pack 1 - ZoneAlarm (not Pro), with ENOD32 permitted full access and server permissions to both Trusted and Internet Zones. I've even given it "pass-lock" ability, to allow the updates to proceed even if I've locked out all other activity. I don't believe I have any conflicts with previous antivirus software. I completely uninstalled all portions of NAV, including the hidden ones, and ran a registry cleaner.