Authentication Issues in Snap Deploy

I recently installed the evaluation version of Acronis Snap Deploy build 2105. After installing the management agent on two computers running XP Pro Service Pack 2, I attempted to connect to them to perform management tasks. However, no combination of authentication credentials seems to work for me. I first tried the local machine administrator, which failed, however, we are in a domain environment, but providing the domain Administrator user name and password does not seem to work. I input the domain user names in the format of "username@domain", as suggested by the error message. I also tried the DNS name of the domain, which also failed. I poked around a bit on the forums here and found this link, which gave me a couple things to look into. I completely shut off the Windows firewall and also ensured that sharing was enabled by going to the \\computername\Admin$ share, which worked fine. I then attempted to log on again, and it failed with the same error message. I am at a loss as to what to try next. My theory is that it has something to do with the domain authentication. I have attached a screenshot of the error dialog box that I am getting.

Thank you for your help.

 

Hi

i had the same problem

please go and check your Licensing server and make sure that the license is imported

from some reason the license is beeing reset sometimes

and from some reasons Acronis developers didnt think of acttually adding some error messege that will let you know that you are not licensed

after my investigation the problem resolved with re adding the license (and restarting the evaluation period ) then reinstalling the agents

after that process you are not required for Username and pass