Australian courts fine LG $110,000 for misleading consumers about burn-in

guest · Sep 8, 2019

Australian courts fine LG $110,000 for misleading consumers about burn-in
Australia will require LG TVs to last longer and be more reliable
September 7, 2019
https://www.techspot.com/news/81797-australian-courts-fine-lg-110000-misleading-consumers-about.html

A hot potato: Since their slow introduction over five years ago, LG’s OLED televisions have gotten brighter and more colorful, becoming the sweetheart of film enthusiasts. Yet they’ve still retained one key flaw: burn-in, the ghost of a previously displayed image that sticks around, permanently. As it’s a guaranteed issue, it’s been explicitly excluded from LG’s warranties, but an Australian court ruling says LG needs to do better by its customers.

The issue of burn-in was first brought to the Australian Competition & Consumer Commission in 2013 when two customers who had purchased OLED TVs began experiencing burn-in after less than a year of use.
The case made it to the Federal Court in 2015, with the two customers claiming that Australian consumer law should require LG to repair the TVs, regardless of their warranties. Australian law specifies that products be “safe, lasting and with no faults,” and notably, “match any demonstration model or sample you asked for.”

“The Court’s decision is a reminder that making misleading statements about consumer guarantee rights, even to only one or two consumers, can result in penalties being imposed.”
Click to expand...

ACCC: LG to pay $160,000 for misleading representations to two consumers

Log in or Sign up

Australian courts fine LG $110,000 for misleading consumers about burn-in

guest Guest

Log in or Sign up

Australian courts fine LG $110,000 for misleading consumers about burn-in

guest Guest

Useful Searches