ATI Workstation 9.1 3718 problems

Discussion in 'Acronis True Image Product Line' started by Spaghetticodebuyer, Sep 21, 2006.

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  1. Spaghetticodebuyer

    Spaghetticodebuyer Registered Member

    Sep 21, 2006
    1. Every time I backup files and folders and verify I get the error: The file is corrupted. (0x4000D). When restored the files are fine and have the same checksum as the original. Disk and partition backups with exactly the same hardware verify OK. Que?

    2. File and folder backups when edited and saved seem to lose some of the selected files. For example if I select files and folders using the tree pane for a backup which is saved as an active task the correct files are backed up. But if the backup is edited using "Edit the selected task" with no change to the tree pane the resulting saved backup may have fewer files than the original. Not only does that backup then not contain all the files originally selected but a further edit that fully expands the tree pane shows that the missing files have become unticked. It seems to be OK with folders and subfolders but where a folder contains both subfolders and files it remembers the subfolders but not the files. Que?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Spaghetticodebuyer,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please be aware that it is the known discrepancy of backup validation feature. We are very sorry for the inconvenience. Please just ignore the validation result. The backups still can be restored with no problems. This issue will be resolved in the nearest future.

    Please make sure that you do not use any masking rules (which allow exclude some files from the archive).

    If the problem persists, please submit a request for technical support. Provide the step-by-step description (preferably with screenshots) of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Ivan Sarychev
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