ATI Home 2009 Restore problem

Discussion in 'Acronis True Image Product Line' started by Davidj, Jun 20, 2009.

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  1. Davidj

    Davidj Registered Member

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    ATI Home 2009, build 9709, Vista Ultimate SP1, 32bit. I'm using a tray and two caddys to swap two hard drives when I do a restore.

    This morning I did a restore, using the Rescue Boot CD. My latest archive, Fullbackup (3:cool:, was made at 12:01:00 AM on Saturday, June 20, 2009. This is what was shown when I went to Tasks and Logs. It is also a scheduled task that starts at 12:01:00 AM, every day.

    I wanted to restore the above archive on the other hard disk. I started the Rescue Boot CD, and then selected Fullbackup (3:cool: at the archive to be restored. When I looked down at the bottom of the screen it had the following information:

    Archive: Fullbackup (3:cool: Last update: 6/19/09 7:01:09 PM
    Created: 6/19/09 7:01:09 PM Number of backups: 1
    Description: Size: 27,754 MB Type: Disk backup

    All my Disk backups are scheduled to start at 12:01:00 and I haven't created any backup in any other manner. So why does the program change the date and the time that the Disk backup was made? Does this have something to do with using the Rescue Boot CD and Linux? This isn't the first time this has happened. Using Windows, I ran a practice restore, up through Summary, and it showed the correct time and date.

    Also, after the restore completed, I booted up the recovered Disk and found that two emails that were received on June 19, 2009 at 10:45 PM and 11:20 PM were not shown in my received emails. I leave all my emails on the server for 5 days. If Fullbackup (3:cool: was performed at 12:01:00 AM on June 20, 2009, these emails should have been in the archive.

    I would appreciate anyone's input in relation to this occurence. If I could get around all of these little quirks, this would be a pretty good program.

    Every place you see one of those funny faces in the parentheses it should be an 8, in other words the archive number was 38.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Davidj,

    Thank you for using Acronis True Image Home 2009

    Please send us the serial number for Acronis True Image Home 2009 via PM and we will provide you ISO image of Acronis bootable disc which should solve the issue.

    Best regards,
    --
    Dmitry Nikolaev
     
  3. Davidj

    Davidj Registered Member

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    Dmitry,

    I tried to e-mail you my serial number but it came back saying I had reached an unattended email address. I sent it to customerservice@acronis.com.

    Please let me know the best way to contact you, and provide you with the information you requested.

    David
     
  4. MudCrab

    MudCrab Imaging Specialist

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    California
    David,

    Send it via PM. Click on the Acronis Support username and then select the Send a private message to Acronis Support option.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello David,

    Thank you for using Acronis True Image

    I have sent the file to you via PM, please let us know the results at your earliest convenience.

    Thank you.

    --
    Oleg Lee
     
  6. Davidj

    Davidj Registered Member

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    Hello Oleg,

    At this time I have not tried to do anything with the ISO image because of past problems that occured when I installed a new scheduler. I have a hard time installing software that is supposed to help me, but rather it just gives me more problems. Until I get some software (which is ordered) that will help me protect my DATA, I am not taking any more chances on your suggestions to install software until this is done.

    So far these are the problems that I still have to contend with, since downloading and running the scheduler update:

    1. The schedule will not delete the oldest backup images, as it was scheduled to do.

    2. In the Log I get a "Warning Priority changed to low" message. It could not have changed this because it has always been set to low!

    3. I was disconnected from the internet, with no explanation as to why. This was done at a very inopportune time and caused me a lot of problems trying to determine what was going on.

    4. In trying to get around this "disconnect" problem I reverted to an older backup image and lost a lot of information.

    5. Then the program deleted the backup image that I had restored, and a second one that I restored was also deleted. These were deleted from the disk that contained my backup images.

    Due to the fact that I don't know what may happen if I try to restore another backup image I have refrained from doing any more restores until I have backed up my data files on another program.

    So, NOTHING HAS BEEN RESOLVED. I do not understand software that can change the way you configure it, without being asked to do so, or asking permission to do so.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello David,

    Thank you for your response.

    To find the reason we need a log file of the failed operation, please attach it to your next post.

    - Launch the program;
    - Tasks and logs, Log;
    - Choose the respective log entry which contains errors and make right-click on it;
    - Select save option and specify the desired location for the log file to save to;

    You can ignore this warning, it doesn't influence the program functionality.

    Please see this article, it contains the instructions on how to fix the issue.

    The program can't delete the archive files by itself, anyway, I never heard about it. The only reason I can imagine is that the archive files were located on the same partition you recovered the image to.

    Thank you.

    --
    Oleg Lee
     
  8. Davidj

    Davidj Registered Member

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    Hello Oleg,

    I have been very busy and I just now have time to respond to your last post.

    I am assuming you are not questioning my veracity with the above statement. But let me assure you I did not delete any archive files. The image files were Full Backup images of Disk 1, Partition C:\ and D:\ and the backup images are stored on Disk 2, Partition F:\. I just want a program that works the way it is supposed to. And the last thing I would want is to do something to give me more problems.

    As a matter of fact I just had this happen to me again, and below I have attached some screen prints that will illustrate what I have been talking about.

    The first print screen was used in a test post and may be seen
    Here

    ATI 2009 Home 71409 2.jpg
    ATI 2009 Home 71409 3.jpg

    Also, this morning I checked my backups for this morning, July 18, 2009 and they were correct but when I looked at the log and there was no entry for July 17, 2009. Yesterday, July 17, 2009 I looked at the log for July 17 and it said "Operation was successful". But this morning when I looked at the log for July 17, 2009 I got this message "No items for the selected period." However, if I click on the log "show all" it shows the operation for July 17th and it says "Operation was successful."

    So I went to manage and restore and it only shows 6 backups (it should be showing 7). The backup for July 17, 2009 is not shown. I clicked on "Browse for Backup", selected Drive F:\ (the drive my backup images are stored on) and July 17th is not there either.

    It seems to me that a great deal of the time there are two trial baloons offered when people have trouble with ATI Home 2009, Scheduler and ISO. And a great deal of the time neither of these had anything to do with the persons problems, and in some instances they have made things worse. I think what really needs to happen is for Acronis to bring this program up to date and address any problems that are in their scheduler and/or ISO.

    At this time I don't think anything is resolved.

    The above was written on July 18, 2009. This morning, July 19, 2009, I checked the backup that was created at 04:00 AM and it appeared O.K. However, the backup for July 17, 2009 is now showing in the log, but when I go to manage and restore there is no image for July 17, 2009, and if I go to "Browse for backup" there isn' any backup found there either. Go Figure!
     
    Last edited: Jul 19, 2009
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello David,

    Thank you for using Acronis True Image

    It is not clear, are you able to see the files that disappeared by means of Windows Explorer? Did they disappear physically or the program just failed to detect them and to add to the database?

    Thank you.

    --
    Oleg Lee
     
  10. Davidj

    Davidj Registered Member

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    Hello Oleg,

    The file for July 17, 2009 would be MrBackup(21)tib. I am only saving 7 images, and deleting the oldest when the next image is created.

    In the image below you can see there is no MyBackup(21) to explore.

    2009-07-23_For Oleg.jpg

    The next screen shot show the result of a search for MyBackup(21) and I received a "No item to display" report.

    2009-07-23_For Oleg 2.jpg
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Davidj,

    Thank you for using Acronis True Image Home 2009

    I may recommend you update Acronis Scheduler using the following KB article then recreate schedule tasks and see if the issue persists with incorrect date indication.

    Best regards,
    --
    Dmitry Nikolaev
     
  12. Davidj

    Davidj Registered Member

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    Hello Dmitry,

    This was recommended to me by Utpal Neog in an e-mail on June 18, 2009. Here is what he said "To resolve the issue, I would suggest you perform the below mentioned steps:
    1) Download and run the scheduler update by following the step mentioned in the link given below:
    http://kb.acronis.com/content/1518
    Check if the issue gets resolved. If not, then perform the following steps:
    1) Delete all the scheduled tasks one by one.
    2) Recreate the scheduled task.

    I believe this will resolve your issue. Please let me know if you have any other questions. I will leave your case open until you confirm this resolves your issue. I look forward to your response."

    I did all the things suggested. If you will refer to Support Case #00213211 you will see that doing what you and Utpal recommend only caused a lot of problems.
     
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