ATI Home 2009 - network backup problem

I have a small peer to peer network with a couple of Maxtor MSS shared storage drives. One is for my live data and the other for the backups. I can backup my pc (local drives) to the 'Backup' shared drive ok but I cannot get ATI to do a data backup from a folder on the 'Data' shared drive.
I have got various errors including:-
Failed to backup file or folder ".|Specified file does not exist.:None
(0xB03EC)| Tag = 0x65E40AA0B487192
Can anyone please tell me the correct way to set this up?

 

Sounds similar to this post: https://www.wilderssecurity.com/showthread.php?t=231939

and

https://www.wilderssecurity.com/showthread.php?t=232130

No useful information has been provided either in this forum or by ATI support so far. I'm also troubled by this problem.

 

Hello all,

Thank you for your interesting in Acronis True Image

Can you please download the latest build of Acronis True Image Home 2009 (9709) from your account (My Account -> Registered Products) and test it first.

Contact Acronis support and submit technical request using this link or contact us via Live Chat describe the issue in details and ask for the download link for Acronis Scheduler update, it should solve the issue.

Best regards,
--
Dmitry Nikolaev

 

I am already using 2709 and I have submitted the problem, log files, etc to Acronis Support. I have to say that I am not all satisfied with the results so far. You take far too long to respond and when you do it's obvious that you don't even bother to read my question.