ATI 9.1 Workstation: Error 0x40003

Discussion in 'Acronis True Image Product Line' started by pdschmid, May 9, 2007.

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  1. pdschmid

    pdschmid Registered Member

    May 9, 2007

    I am trying to back up data to an FTP server. After some time though, ATI brings the following error message and I can't get past it (Ignore doesn't work):
    Failed to backup file or folder 'ATI states filename here'.
    Error writing the file. (0x40003)
    Tag = 0x74C96BD8D1217ECA: Retry/Ignore/Cancel
    I have set the split size to 250 MB.

    Does anyone what this error means?

    Thank you,

    Patrick Schmid
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello pdschmid,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    Please make sure you use the latest build (3887) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software.

    Please also see chapter 1.5.4 "Supported storage media" of the respective User's Guide for information on how to configure the FTP server to work with Acronis True Image.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    To obtain FTP log, please proceed as follows:
    - Run regedit from Start -> Run;
    - Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key;
    - Please create the folder DebugLogs if it does not exist yet;
    - Add ftp value (Type: DWORD; Data: 1);
    - Please reproduce the problem;
    In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.
    In Windows Vista the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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