Greetings: I just purchased TrueImage 10 Home from the Acronis web site. I have the order number & serial number from the Acronis confirmation e-mail and have completed their registration form. TrueImage 10.0_s_en.exe has been downloaded to my desktop. My problem is that nothing happens when I double click the desktop icon. Neither "Open" nor "Run As" has any effect when I right click. Obviously ".exe" is not exe'ing and I don't know what to do next. I have contacted Accronis Support via their web site and am awaiting a reply but I'd like to get started asap. I'm a computer novice so I need very simple step-by-step instructions. I have a Compaq desktop PC with Windows XP Home SP2, Firefox browser and ZoneAlarm firewall. Any help will be greatly appreciated.