As the title suggests, are Acronis/Digital River customer support suffering from selective amnesia? One or two of you may have read my posts at the weekend concerning the debacle I had when trying to purchase TI 2009 from the US website - internal server errors etc. - see below. I have now sent no less than 7 email requests to Acronis/Digital River customer support asking for a refund and quoting both the US and UK purchase order numbers for the same product with full explanation. They are also able to check that I have not downloaded from the US website. However, despite all the emails I have only received one reply and quite astonishingly the response makes no mention of my request for a refund and instead gives me full instructions with how to proceed with the download. What has happened to the Acronis 30 money back guarantee? Hell I haven't even downloaded the product. Just how does one get Acronis to respond to their emails and obtain a refund?